Exploring the MarTech & CX Landscape
The retail landscape has undergone a seismic shift in recent years, driven by evolving consumer expectations and accelerated by the pandemic. Customers now demand seamless experiences, instant gratification, and personalized interactions. For brands, this means rethinking traditional approaches to fulfillment and recognizing its crucial role in shaping the overall customer experience.
Today, we’re going to talk about how brands can navigate the ever-evolving retail landscape by prioritizing agility and leveraging technology to enhance the customer experience. To help me discuss this topic, I’d like to welcome Tom Schmitt, CEO at Radial.
Brands need to be able to adapt and deliver on these expectations in order to meet the demands of their customers. This could mean offering next day delivery, same day delivery, or even more innovative options like drone delivery. By staying on top of delivery trends and meeting consumer expectations, brands can ensure customer satisfaction and loyalty.
Artificial intelligence (AI) is transforming retail operations and the ways in which retailers are utilizing AI to enhance various aspects of their business. One of the key areas where AI is making a significant impact is in inventory management, forecasting, and demand planning. Retailers are using AI to analyze vast amounts of data to predict consumer demand more accurately, allowing them to make informed decisions about what products to offer and how to source them efficiently. This not only helps retailers optimize their inventory levels but also improves the overall supply chain management process.
As the retail landscape continues to evolve at a rapid pace, staying ahead of the curve requires keen insights into technological advancements and emerging trends. Today, we’re fortunate to have Laura Ritchey, CEO of Radial, to share her valuable perspectives on what retailers are changing in 2024 to remain competitive, from AI and omnichannel trends to the latest in e-commerce fulfillment.
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There are a lot of technologies, trends, and customer expectations in the world of eCommerce today. Today we’re going to talk about what brands need to do to stand out in an eCommerce world. To help me discuss this topic, I’d like to welcome Laura…
