CustomerThink: Where is the Customer in Agentic Commerce?

CustomerThink: Where is the Customer in Agentic Commerce?

Apr 7, 2026

This article was written by Greg Kihlström for CustomerThink. When purchases are made on behalf of customers without them ever seeing your carefully crafted display ad or landing page before the sale, what is the role of your brand in the transaction? This is an immediate question to consider…

Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders

Radial: Strategic Adoption of Agentic AI in Commerce: Priorities for CX Leaders

Mar 20, 2026

Radial’s The Dawn of AI and Agentic Commerce: Key Consumer Research on Agentic AI report reveals critical insights into these dynamics.

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Radial Survey Finds 58% of Consumers Are Open to Using an AI Agent, Yet Only 6% Have Done So

Mar 20, 2026

Radial, Inc., a leading 3PL set to become Paxon later this year, today announced the results of two distinct surveys of 1,000 consumers each that explore how consumers perceive, adopt, and trust agentic AI in commerce. The findings reveal a clear adoption gap where nearly six in 10 consumers…

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Radial Launches Radial Commerce Solutions, Combining Managed Payment Orchestration and AI-Driven Fraud Prevention

Feb 17, 2026

The new portfolio replaces Radial Payment Solutions with enhanced technologies designed to support payment and fraud processes across the order journey

Commerce Operations Foundation

Commerce Operations Foundation Launches Order Network eXchange, The New Standard Linking Agentic Commerce and Other Selling Channels to the World of Fulfillment

Dec 1, 2025

Vendors and brands representing over $1 trillion in GMV – including Manhattan Associates, IBM Sterling, Pipe17, SPS Commerce, Radial, Ryder, Barrett Distribution, Allbirds, Ipsy, commercetools, and Commerce plus 62 other vendors and brands – unite to create a faster, smarter, and more connected flow of orders for the agentic…

Expert Mode from The Agile Brand Guide®

Expert Mode: Fulfillment is the Experience: Rethinking Customer Expectations in the Age of Agility

Oct 23, 2025

The retail landscape has undergone a seismic shift in recent years, driven by evolving consumer expectations and accelerated by the pandemic.  Customers now demand seamless experiences, instant gratification, and personalized interactions.  For brands, this means rethinking traditional approaches to fulfillment and recognizing its crucial role in shaping the overall…

#730: Chasing perfection when agility is what’s needed with Tom Schmitt, CEO of Radial

#730: Chasing perfection when agility is what’s needed with Tom Schmitt, CEO of Radial

Sep 7, 2025

Today, we’re going to talk about how brands can navigate the ever-evolving retail landscape by prioritizing agility and leveraging technology to enhance the customer experience. To help me discuss this topic, I’d like to welcome Tom Schmitt, CEO at Radial.

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Adapting to evolving consumer e-commerce preferences

Sep 6, 2024

Brands need to be able to adapt and deliver on these expectations in order to meet the demands of their customers. This could mean offering next day delivery, same day delivery, or even more innovative options like drone delivery. By staying on top of delivery trends and meeting consumer…

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AI is transforming retail operations and 3PL

Aug 21, 2024

Artificial intelligence (AI) is transforming retail operations and the ways in which retailers are utilizing AI to enhance various aspects of their business. One of the key areas where AI is making a significant impact is in inventory management, forecasting, and demand planning. Retailers are using AI to analyze…

#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

#532: Staying ahead in e-commerce, with Laura Ritchey, CEO, Radial

Jun 4, 2024

As the retail landscape continues to evolve at a rapid pace, staying ahead of the curve requires keen insights into technological advancements and emerging trends. Today, we’re fortunate to have …