Tag: RingCentral

Yesterday’s wave of press releases, coinciding with Cannes Lions 2026, tells a story that Chief Marketing Officers (CMOs) need to read carefully, because the headline narrative and the operational reality are not the same thing. Nearly every vendor is now using the term “agentic AI,” but the announcements break…

Yesterday’s collection of announcements is a compressed snapshot of a structural shift in how marketing organizations will operate, compete, and be held accountable. Three forces are converging simultaneously — and CMOs who read these announcements as vendor press releases rather than operational signals will fall behind quickly.

RCS, branded messaging, and international SMS elevate business messaging into more interactive, trusted customer experiences

RingCentral, Inc. , a global leader in AI-powered business communications, announced RingCentral AIR Pro (AI Representative), a voice-first, omnichannel AI agent platform. As part of the launch, AIR Pro includes a no-code environment, called AIR Pro Studio, enabling anyone to design, build, and deploy voice and digital AI agents in…

Today, we’re discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We’ll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.

Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business communications, provides a comprehensive look at AI’s current role and future potential in the business world.