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#636: Building resilience in customer service operations with John Finch, RingCentral

Agile Brand Guide on February 10, 2025

Today, we’re discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We’ll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.

RingCentral’s 2025 trends report and the state of AI in business communications:

Agile Brand Guide on January 23, 2025

Artificial intelligence is reshaping how businesses communicate, both internally and with customers. RingCentral’s latest research report, RingCentral Trends 2025: The state of AI in business communications, provides a comprehensive look at AI’s current role and future potential in the business world.