Tag: Seel

Seel, a leader in agentic commerce operations, announces Seel Agencies, the industry’s first AI-powered agencies, built on its infrastructure already serving more than 35 million shoppers across thousands of merchants.

According to Seel’s 2026 Gen Z Shopping Confidence & Loyalty Report, over 50% of Gen Z bought resale online in the past year, compared to 53% of Millennials and only 26% of Gen X. This demonstrates a clear directional trend, indicating that secondhand is transitioning from a niche activity…

57% of Gen Z bought secondhand in the last year, more than twice the rate of Gen X More than half of Gen Z has stopped shopping with a brand due to a poor return or refund experience

We, as marketing leaders, spend fortunes crafting seamless pre-purchase journeys, optimizing every click and impression, only to have the entire relationship tested in the often-clunky, anxiety-inducing post-purchase phase. The return is where brand promises meet operational reality, and too often, reality falls short. It’s a trillion-dollar problem globally, a…

A recent analysis from Seel, an agentic post-purchase platform, highlights that holiday return activity increased by 16%, with late deliveries and product quality issues being primary drivers. This trend contributes to an annual industry cost estimated at $890 billion, representing 20-25% of retailer revenue.

Seel, the agentic post-purchase platform, today released its inaugural 2025 Returns and Refunds Report ahead of the Holiday Shopping Spree. Created for retail and D2C brands, the report analyzed 10 million transactions, breaking down category-level insights and return patterns that reveal how shoppers are responding to points of friction…

Today, we’re going to talk about something that many retailers see as a pure cost center: customer returns. Instead, we’ll explore how a smart, data-driven post-purchase strategy can actually become a powerful engine for customer retention and lifetime value. We’ll look at the data trends shaping retail, how to…