#816: Shipt’s Courtney Owumi on achieving and demonstrating CX ROI

#816: Shipt’s Courtney Owumi on achieving and demonstrating CX ROI

Feb 20, 2026

Today, we’re going to talk about CX that pays off and how both achieving and demonstrating ROI is key to becoming a truly insights-driven organization. We’ll explore how a major brand listened to a difficult truth from its customers and completely transformed its marketplace strategy, turning a major pain…

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