Expert Mode from The Agile Brand Guide®

Expert Mode: Navigating the Personalization Paradox in an AI-Driven World

Dec 18, 2025

It’s the central paradox of our discipline. As marketing leaders, we are tasked with delivering ever more precise, one-to-one personalization, a mandate supercharged by the capabilities of AI. The promise is a world where every interaction is relevant, every offer is timely, and every customer feels uniquely understood. Yet,…

The Agile Brand with Greg Kihlström

#759: Transcend’s Phyllis Fang on personalization utilizing data privacy by design

Oct 29, 2025

Today, we’re going to talk about the central paradox facing marketers: the mandate for deep, AI-powered personalization is growing at the exact same time that access to the data that fuels it is becoming more restricted by privacy regulations and consumer skepticism. We’ll explore how brands can bridge this…