Expert Mode from The Agile Brand Guide®

Expert Mode: From Cost Center to Experience Engine: The AI-Powered Contact Center

Jan 13, 2026

For decades, the contact center has occupied a specific, and often siloed, space in the enterprise org chart. It was the necessary, if not always beloved,…

The Agile Brand with Greg Kihlström

#777: Cisco’s Chang Chang on how AI is fundamentally reshaping the contact center

Dec 1, 2025

Today, we’re going to talk about how artificial intelligence is revolutionizing the contact center, transforming it from a cost center into a driver of customer loyalty…

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The Agile Brand with Greg Kihlström

#853: Sköna CEO Jenny Sagström on design consistency in high-growth brands

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The Agile Brand with Greg Kihlström

#852: Zoom Room CEO Mark Van Wye on agile dogs and agile brands

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The Agile Brand with Greg Kihlström

#851: CRMC Keynote Speaker David Avrin on customer loyalty and being easy to do business with

#850: Newell VP of E-commerce Tambi Younes on expanding the operational limits of ecommerce capabilities
The Agile Brand with Greg Kihlström

#850: Newell VP of E-commerce Tambi Younes on expanding the operational limits of ecommerce capabilities


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