Month: October 2020

There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.

The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…

Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.

The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…

After you’ve built a CX platform, how do you make sure it is continually improving?

The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…

Understand where customer and employee experience work together for the benefit of all audiences.

Today we’re going to talk about agility in how we relate to ourselves. While we’ve all grown up with unique backgrounds, habits, and things we were taught as the true measures of success, as we go through life we can often find that those things,…

Learn about the blueprint for an experience-led organization by combining customer and employee experience