100: #100 Data Science & AI with CX and EX
There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.
99: #99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
98: #98 What is Brand Experience?
Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.
97: #97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
96: #96 Preparing Your Organization for CX Optimization
After you’ve built a CX platform, how do you make sure it is continually improving?
95: #95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans. Some companies reprioritized projects to optimize costs, while others created new business…
94: #94 The Intersection of CX and EX
Understand where customer and employee experience work together for the benefit of all audiences.
93: #93 Agility in the Relationship with Ourselves with Laura DiBenedetto
Today we’re going to talk about agility in how we relate to ourselves. While we’ve all grown up with unique backgrounds, habits, and things we were taught as the true measures of success, as we go through life we can often find that those things,…
92: #92 The Center of Experience and the Power of Combining CX and EX
Learn about the blueprint for an experience-led organization by combining customer and employee experience
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