127: Episode 127: Adaptivity & Resilience for a Post-Pandemic World with Ira Wolfe
Today we’re going to talk about adaptivity, resilience, and how to thrive in a post-pandemic world. To help me discuss this topic, I’d like to welcome…
CX Goalkeeper with Nils Hafner – S1E15 is about the Customer Experience Trend Radar 2021
The CX goalkeeper had a smart discussion with Nils Hafner. Prof. Dr. Nils Hafner is a great friend of mine and an outstanding CX expert. In…
126: Episode 126: Agility and the Gig Approach with Edie Goldberg
Today we’re going to talk about how large organizations can become and stay more agile by adopting a gig or project-based approach internally. To help me…
CX Goalkeeper with Gabe Smith – S1E14 is about the CXPA and the CCXP certification
The CX goalkeeper had a smart discussion with Gabe Smith After more than 11 years at the American Cancer Society with his last role as Senior…
125: Episode 125: The Value of Chutzpah with Mason Harris
In all times, but especially in the midst of a global pandemic and financial meltdown, it takes… guts to make big moves or even small ones.…
CX Goalkeeper with James Dodkins – S1E13 is about how James applied the SCO method to his business and about social media
The CX goalkeeper had a smart discussion with James Dodkins Yes, I really mean JAMES – THE CX ROCKSTAR! He was named The UK’s #1 CX…
124: Episode 124: Pivoting to Better Outcomes with Tony Guarnaccia
Today we’re going to talk about pivoting into a better outcome and what to do, and not to do, when faced with the opportunity to change…
CX Goalkeeper with Stacy Sherman – S1E12 is about humanity in business, employee engagement and metrics
The CX Goalkeeper had a smart discussion with Stacy Sherman Stacy Sherman is a mom of two fabulous kids and a Schnoodle dog. Fan of Simon…
