239: #239: Career Agility with Erik Cabral, On Air Brands
Today we’re going to talk about the importance of agility in your career and how to know when to make a big or even a little change. To help me discuss this topic, I’d like to welcome Erik Cabral, Founder & CEO of On Air Brands
238: #238: Success with Google Ads with Sean Marshall, Attribution
Today we’re going to talk about how both B2C and B2B marketers can utilize Google Ads for the greatest success, and how to overcome some of the challenges that recent changes have posed. To help me discuss this topic, I’d like to welcome Sean…
The Role of CX Professionals with Alex Mead
The CX Goalkeeper had the great opportunity to interview Alex Mead LinkedIn Headline: Chief Customer Service Experience Officer – Transforming omnichannel CX across contact centre, digital, social & physical channels – Leading teams which innovate…
Relay Network Blog: Meaningful Two-Way Customer Relationships
The Relay Network blog featured my interview with their CEO, Matt Gillin where we discuss meaningful two-way customer relationships and how customer communication and engagement plays a critical business role.
237: #237: The Power of Decision Intelligence, Part 1, with Devang Pandya of TEKsystems
I’m excited to introduce a special series about the power of decision intelligence. This series is brought to you by TEKsystems, an industry leader in Full-Stack Technology Services, Talent Services and real-world application. To help me discuss…
236: #236: How People and Processes Relate to Technology with Sara Taheri, Prudential Financial
Organizational change of any kind requires a mix of people, processes, and technology. While the technology component is an important aspect of this mix, it is often people and processes that have the most opportunity to allow an initiative to…
Uplifting Service with Ron Kaufman – Second Half
The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron’s LinkedIn Headline: New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2…
235: #235: Strengthening Your Business, Customers First with Paulette Chafe, Zendesk
After nearly two years of continual adaptation and transformation, companies and their leadership need to start looking to the future in order to meet rising consumer expectations for service and overall experience. Today we’re going to talk about…
234: #234: Building Places for the Future of Work with Marian Marquez, Arlington Economic Development
While hybrid and remote work are here to stay in many roles across most industries, there is an even greater need for the creation of spaces that can incorporate what the workforce needs to both live and work. Today we’re going to talk about what it…
Uplifting Service with Ron Kaufman – First Half
The CX Goalkeeper had the great opportunity to interview RON KAUFMAN Ron’s LinkedIn Headline: New York Times Bestselling Author “UPLIFTING SERVICE” | Customer Experience & Service Culture Expert | Keynote Speaker This discussion was split in 2…
Catch the latest episodes of our shows
Listen to the latest episode of The Agile Brand podcast here: