Month: June 2023

The CX Goalkeeper had the great opportunity to interview Melanie Mingas LinkedIn Headline: Editor-in-chief, CX Network, IQPC Digital Highlights: 00:00 Game Start 00:34 Melanie’s introduction 01:51 Melanie’s Values 03:01 The Evolution of CX 05:57…

I am here in Durham North Carolina at the 2023 CXPS – that’s Customer Experience for Professional Services – Conference. Today we’re going to talk about CX and professional services and some of the unique challenges and opportunities. To help me…

Today we’re going to talk about how to go beyond simply having happy customers or even loyal ones, and follow the examples of iconic well-loved brands and create a cult brand of your own. To help me discuss this topic, I’d like to welcome Chris…

Today we’re going to talk about customer education to improve the customer experience, and we’ll be talking about how to improve the employee experience through education as well. To help me discuss this topic, I’d like to welcome Jack Foster,…

The CX Goalkeeper had the great opportunity to interview Neal Topf LinkedIn Headline: Customer Experience | Contact Center / Customer Care | Podcast Highlights: 00:00 Game Start 00:49 Neal’s introduction 02:00 Neal’s values 04:23 Operations…

This article was written by Greg Kihlström for MarTech. Here’s what you need to know about generative AI in marketing and why it’s worth paying attention to.

Let’s look at the three types of Project Management Offices which each have a different type of relationship with teams. Understanding the differences can help you select the right fit for your organization’s unique needs.

Project management is a crucial part of any business operation. It involves the planning, coordination, and execution of tasks and resources to achieve specific goals and objectives. The success of a project heavily depends on the effective management of different knowledge areas.

In this article, I’m going to walk you through some best practices as you revisit your audience segments to ensure you are getting maximum benefits for both your business and your customers.

Today we’re going to talk about the business value of creating a great employee experience. To help me discuss this topic, I’d like to welcome Annette Franz, Founder & CEO of CX Journey, and best-selling author.