people in the office discussing a project

Recruiting and the candidate experience

Feb 24, 2024

To attract and engage qualified candidates, organizations need to have an authentic message. It is important for companies to be forthright about their mission, goals, and the kind of people they work with. This transparency allows potential candidates to determine if the company is the right fit for them.

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Creating a data-driven win-win for business and customer

Feb 23, 2024

A philosophical shift is needed in how data is viewed and utilized, moving away from the idea of exploiting data towards a more transparent and mutually beneficial approach

488: #488: Learning from our data with Matt Swalley, Omneky

488: #488: Learning from our data with Matt Swalley, Omneky

Feb 23, 2024

Today we’re going to talk about the value of learning from data to improve the customer experience. To help me discuss this topic, I’d like to welcome Matt Swalley, Co-Founder and Chief Business Officer at Omneky. Resources Omneky website: Sign…

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Improving customer service efficiency and productivity with AI

Feb 22, 2024

Artificial Intelligence (AI) technology has had a significant impact on improving efficiency and productivity in various industries, and the cloud communications industry is no exception.

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CallRail Labs unveils AI-powered self-reported attribution, providing visibility into the lead journey

Feb 22, 2024

CallRail, the AI-powered lead intelligence platform, recently announced AI-driven, self-reported attribution capabilities (patent pending) as a part of its innovation program, CallRail Labs. With this capability, marketers and business owners can easily get visibility into the impact brand, word of mouth, social media, and other difficult to track marketing efforts…

Forbes: The Hidden Costs of Inefficient Ways of Working

Forbes: The Hidden Costs of Inefficient Ways of Working

Feb 21, 2024

Who among us hasn’t heard this phrase, or even uttered ourselves from time to time: “but that’s the way we’ve always done it.” After all, there is comfort in familiarity, and as someone who spends a lot of time in the area of marketing operations, there is efficiency when…

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Business Leaders and Marketers Can Activate Their Own First-party Data, Gain a Unified View Across Sales and Marketing

Feb 21, 2024

Bonsai Data Solutions, a data strategy and performance marketing innovation provider, today announced its flagship solution, Overstory, a marketing measurement and activation platform built on first-party data. The first-ever, first-party data platform for marketers, Overstory is the answer to the industry-wide challenges associated with tracking campaign results – including…

487: #487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

487: #487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

Feb 21, 2024

It didn’t take long but the world is awash in generative AI-based content, and let’s face it. A lot of it isn’t great. But that’s not the way it has to be. Today we’re going to talk about how to utilize generative AI well for on-brand…

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A privacy-first approach to healthcare marketing

Feb 20, 2024

A privacy-first approach to healthcare marketing is crucial in today’s digital landscape. With the increasing use of technology and data in marketing campaigns, healthcare organizations must prioritize patient privacy and data protection to comply with regulations and maintain patient trust.

S1 | 22: Commercial Real Estate Resiliency with Marc McCauley, Arlington Economic Development

S1 | 22: Commercial Real Estate Resiliency with Marc McCauley, Arlington Economic Development

Feb 20, 2024

Today we’re going to talk about resiliency in the commercial real estate market and how innovative solutions matched with realistic expectations can mean good things for the industry, and for the businesses utilizing office space. To help me discuss this topic, I’d like to welcome Marc McCauley, Director of…