Month: September 2024

B2B e-commerce offers great opportunities to manufacturers and distributors, but creating an industry-specific strategy, and finding the right partners and platforms to implement it can make all the difference. This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that…

Continuous improvement through collaboration is a key aspect of driving successful digital transformation within organizations.

What if you could have ransomware-proof data storage solutions?  If you’ve ever been in the unfortunate situation to need it, you know exactly how important this can be, and if you haven’t, well… consider yourself very fortunate.

In an ever-evolving B2B landscape, marketing strategies, and communications are continually adapting to meet customers’ changing demands, especially in tech-driven sectors. Joining us today is Polly Traylor, Senior Director of Marketing Communications and Content at Komprise, who brings deep insights into these transformations.

The impending sunsetting of third-party cookies has forced enterprises to pivot and maximize their use of first-party data in order to enhance customer experiences. With the rise of AI and data-driven marketing strategies, businesses must adapt to these changes to stay competitive and relevant in the market.

In this enlightening episode of the CX Goalkeeper Podcast, Maxie Schmidt, a leading expert in customer experience at Forrester Research, takes us on a journey to rethink the role of customer experience within organizations. If you’re a CX…

You’ve likely heard us talk about composable approaches a bit on this show. Today, we’re going to explore what it looks like to take a composable approach with a customer data platform with Kyle Martinowich, Senior Partnership Lead at GrowthLoop. He’s going to share insights on the power of…

One key aspect of customer experience that cannot be overlooked is the role of emotion. In a recent podcast episode of the Delighted Customers Podcast, Phil Nanus, Executive Vice President at Salesforce, shared his insights on the importance of delivering great experiences to customers.