Month: October 2024

In this impactful episode of the CX Goalkeeper Podcast, Tom DeWitt shares invaluable insights about the current state of customer experience (CX) leadership, the skills gap, and the future of CX education. He discusses how CX leaders need to…

Today we’re going to discuss how to design for infinite moments of trust with Stratton Cherouny, Co-Founder and Co-CEO of The Office of Experience. We’ll dive into how brands can manage the many “moments of truth” that define the customer experience and ultimately drive loyalty and trust.

The importance of empathy in healthcare is highlighted in this interview as a crucial component of patient care. Burnout, emotional exhaustion, a lack of personal accomplishment, and depersonalization in healthcare are affecting the patient experience. This is a result of healthcare providers being overwhelmed with administrative tasks, pressure to…

Acquia, the leader in open digital experience software, today announced several AI-powered enhancements to the company’s digital asset management solution, Acquia DAM, that enable creatives and marketers to increase productivity and extract more value from their digital content.

Feedback is a gift that can provide valuable insights and opportunities for growth and improvement. In the podcast transcript, Andrew Carothers emphasizes the importance of viewing feedback as a gift and using it to make positive changes in both personal and professional settings. He suggests that feedback should be…

One of the challenges that companies face in this fast-paced environment is the adoption of AI tools outpacing their understanding of the exact tools being used. This can lead to a disconnect between the adoption of technology and a deep understanding of how it works, its capabilities, and its…

AI itself isn’t a goal. In the enterprise, marketers that effectively integrate artificial intelligence into their operations in meaningful ways will start to see the tangible returns that leaders in the space are already realizing. Today we’re going to talk about the reality of AI adoption in the enterprise,…

Partnerships are key for success in any business whether it is B2B or B2C, and this is definitely true for BrightSign in the digital signage industry. The podcast interview highlights how BrightSign recognizes the importance of partnerships in achieving customer-centricity and ultimately driving success.

Seth Godin talks about his new book and his thoughts where CX and strategy intersect

Automating and optimizing marketplace presence is crucial for retailers and brands in today’s digital age. With the rise of e-commerce and the increasing number of online marketplaces, it has become more challenging for businesses to manage multiple channels effectively.