Month: February 2025

Today, we’re discussing how AI and cloud-based solutions can help organizations manage crises and enhance customer service operations with John Finch at RingCentral. We’ll explore key strategies for building resilience in customer service, particularly in response to recent IT outages.

Artificial intelligence (AI) stands out as a transformative force, reshaping industries and redefining the way businesses operate. However, as highlighted in a recent podcast discussion, a significant gap exists in AI literacy at the executive level within many organizations. This lack of understanding and awareness poses a critical barrier…

Optimizely recognized as Leader for the sixth consecutive year, positioned highest for ‘Ability to Execute’ and furthest for ‘Completeness of Vision’ in latest research

In an era defined by rapid technological advancement, the integration of artificial intelligence (AI) into the workplace has emerged as a transformative force, reshaping how organizations operate and redefine productivity.

The ability to derive insights from data quickly and effectively is paramount for marketers. The integration of advanced analytics with experimentation capabilities allows marketers to connect their initiatives to tangible business outcomes, thereby enhancing their overall effectiveness. This paradigm shift towards accelerated insights is reshaping the marketing landscape, enabling…

Joining us today are two creatives reshaping the way we think about food, culture, and branding: Guto Araki, Founder and CEO of Biite, and Alex Jacobs, Co-Founder and COO. Together, they’ve been at the forefront of some of the industry’s most groundbreaking campaigns, including Taco Bell’s much-anticipated 2025 Super…

Brad Smith, CCXP, who brings his extensive experience from working with major companies like Symantec, Yahoo, and Sage. Mark and Brad delve into the future of customer experience (CX) management and explore a variety of valuable tools that can be…

There is no doubt that artificial intelligence (AI) stands out as a transformative force, promising to revolutionize various sectors, including cybersecurity. However, the integration of AI into these domains brings forth complex challenges that necessitate human oversight and ethical considerations. The dialogue surrounding AI’s potential benefits and threats emphasizes…

Survey uncovers spike in optimism among global finance leaders in the resilience economy

Kara Goldin is a powerhouse entrepreneur who transformed her health journey into Hint, a revolutionary unsweetened flavored water brand that’s now a staple in Silicon Valley’s top companies like Google and Facebook and in stores across the country. …