My Courses
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#830: Design Systems + Systems Thinking: How to Build a Design Language Your Whole Organization Can Actually Use
Today, we’re going to talk about Design Systems and Systems Thinking, and specifically, how to build a design language your whole organization can actually use. We’ll explore why so many design systems fail by focusing on components instead of conviction, and how rooting a brand in a core, shared belief allows it to scale without…
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NMI: Future-Proofing Payments: What Consumers Demand for 2026
NMI’s 2025 Payments Survey, which gathered insights from 1,000 U.S. consumers, offers a clear perspective on these shifts, highlighting key areas where businesses must innovate to remain competitive and retain customer loyalty. For senior marketing and CX leaders, these findings represent not just technological trends, but strategic imperatives for operational models, governance, and measurable customer…
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Structural soundness beats speed in the rush to agentic. | MarTech Futurist, March 18, 2026
Three interconnected themes dominate the latest enterprise marketing intelligence: the rapid maturation of agentic AI as a commerce and customer experience layer; the growing consumer trust deficit around AI-generated brand content; and the organizational readiness gap that is preventing marketing teams from capturing AI’s full potential. Together, these themes signal that the window for proactive…
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PGA TOUR, Qualtrics announce expanded relationship to enhance fan experiences
Qualtrics becomes Official Tool of “Voice of the Gallery,” part of the Fan Forward initiative
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R Systems Unveils EXIQO to Enable Enterprise-Scale Agentic AI Integration and Accelerate Engineering Velocity
With only 15% of enterprises having fully scaled agentic AI, EXIQO combines enterprise context, embedded guardrails, and human oversight to deliver governed, enterprise-grade execution at scale
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Qualtrics turns market understanding into faster decisions and real outcomes
Today at X4®, Qualtrics announced new capabilities across the Market Research suite that close the gap between question and action: capturing trusted market insights faster, testing concepts with synthetic data, and surfacing insights across existing research.
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Qualtrics empowers organizations to turn customer understanding into action that drives loyalty and growth
Omnichannel capabilities deployed in weeks accelerate time to value, automated text analytics enable deep customer understanding, Experience Agents take the right action in the moment
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#829: ActiveCampaign CEO Jason VandeBoom on AI as foundation versus feature
Today, we’re going to talk about the playbook for building a unicorn-level business in one era, and the courage it takes to reinvent that playbook for the next. We’ll discuss the difference between using AI as a feature versus using it as a foundation, and how leadership and team structure need to evolve to not…
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Five9 Strengthens Open Platform Strategy with Evolution of Five9 Fusion
New Five9 Fusion Partner Program brings together a growing ecosystem of product integrations and third-party technologies for the next-generation of connected and intelligent customer experiences
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NMI Research: Frictionless Payments Rewire Consumer Spending
Forty-eight percent (48%) of consumers — and nearly 63% of Gen Z — say the digitalization of payments has significantly changed how they approach spending
