Tourism growth equals business growth

Arlington County, located in Virginia, is actively promoting tourism growth through its new branding campaign called “All in Arlington.” Emily Cassell, the Director of Marketing for Arlington Convention and Visitors Service (ACVS), discussed the county’s efforts to attract leisure and business travelers and position Arlington as a top destination on a recent episode of The Innovation Economy podcast.

Understanding Customer Journey Orchestration (CJO) and Real-time Interaction Management (RTIM)

Marketing teams are consumed with the task of finding effective ways to
reach and engage customers effectively. To achieve this, marketers have to understand customer journeys in all their complexity. The concepts of Customer Journey Orchestration (CJO) and Real-time Interaction Management
(RTIM) are two concepts that have emerged as key strategies to meeting this challenge.

Taking an agile approach to digital accessibility

Agile accessibility refers to the application of agile principles and approaches to ensure digital accessibility. Corb O’Connor explains that accessibility is often associated with the Americans with Disabilities Act (ADA) and the Web Content Accessibility Guidelines (WCAG).

The Agile Brand Guide
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