Author: Agile Brand Guide

AI itself isn’t a goal. In the enterprise, marketers that effectively integrate artificial intelligence into their operations in meaningful ways will start to see the tangible returns that leaders in the space are already realizing. Today we’re going to talk about the reality of AI adoption in the enterprise,…

Partnerships are key for success in any business whether it is B2B or B2C, and this is definitely true for BrightSign in the digital signage industry. The podcast interview highlights how BrightSign recognizes the importance of partnerships in achieving customer-centricity and ultimately driving success.

Seth Godin talks about his new book and his thoughts where CX and strategy intersect

Automating and optimizing marketplace presence is crucial for retailers and brands in today’s digital age. With the rise of e-commerce and the increasing number of online marketplaces, it has become more challenging for businesses to manage multiple channels effectively.

Communicating with your customers is a good thing, right? Well, what about when some of your outbound communications end up repelling customers rather than attracting them? Today we’re going to discuss advanced customer interaction strategies with John Kim, Co-Founder & CEO of Sendbird. We’ll dive into the effectiveness of…

Tennr‘s suite of specialized machine learning models are helping to read, parse, and respond to the multitude of complex, messy documents healthcare practices send one another. Tennr has scaled quickly in just 6 months since their Series A having helped the healthcare industry reduce wait times for patients, grow…

Customer-centric approach to growth marketing is essential for businesses looking to expand and thrive in today’s competitive marketplace. By focusing on the needs and preferences of their customers, companies can drive growth, increase customer loyalty, and ultimately improve their bottom line.

To turn one-time customers into superfans you need to know what they like… and what they dislike. Surveys can be a powerful tool to find out what your restaurant customers want in their delivery experience, their food preferences, and their overall feelings about your brand. Welcome to One Amazing…

Privacy by design is a concept that emphasizes integrating privacy and data compliance into products and services from the very beginning of their development. This means that privacy considerations are not an afterthought, but rather a core principle that guides the design and implementation of a brand’s offerings.

In this episode of the CX Goalkeeper Podcast, we explore how emotional intelligence (EI) can dramatically improve customer experience (CX) and employee performance. Michael Mattson, an expert in emotional intelligence, shares his valuable insights on…