Author: Greg Kihlström

This article was written by Greg Kihlström for MarTech. High-maturity brands spend nearly twice as much on GEO as their peers. Here’s what it takes to win visibility in AI search before competitors become the default answer.

This article was written by Greg Kihlström for CustomerThink. When purchases are made on behalf of customers without them ever seeing your carefully crafted display ad or landing page before the sale, what is the role of your brand in the transaction? This is an immediate question to consider…

AI investments are actively reshaping the infrastructure of how we engage customers, how buyers discover brands, and how martech platforms compete. Forrester’s Q1 2026 CDP Landscape confirms that agentic AI is poised to transform customer data platforms from data middleware into autonomous engagement engines. Their Experience Optimization Landscape shows…

This article was written by Greg Kihlström for MarTech. As AI promises to automate 90% of your administrative tasks, are you ready to stake your brand’s future on the remaining 10% — the high-value human judgment machines can’t replicate?

CMOs need to build AI governance and readiness infrastructure now, before the agentic commerce wave fully arrives. The technology is outpacing organizational capability, consumer trust is more fragile than vendor narratives suggest, and budget authority is shifting toward finance. Those who will lead in the months and years ahead…

The promise is intoxicating: “instant users” available 24/7, capable of testing a prototype in minutes rather than weeks, all for a fraction of the cost of recruiting human participants.

What if your AI system is working exactly as designed… and still making your business worse? If you can’t clearly measure AI performance, you can’t confidently say it’s working. Many organizations deploy AI with strong pilots and impressive dashboards but lack a consistent evaluation framework once the system is…

This article was written for CustomerThink by Greg Kihlström. The Medallia 2026 State of Customer Experience Report reveals a disconnect between how brands perceive the quality of experiences they provide and the consumer reality. While 66% of customer experience practitioners believe experience quality is on the rise, only 17%…

Three interconnected themes dominate the latest enterprise marketing intelligence: the rapid maturation of agentic AI as a commerce and customer experience layer; the growing consumer trust deficit around AI-generated brand content; and the organizational readiness gap that is preventing marketing teams from capturing AI’s full potential. Together, these themes…

The AI conversation in marketing has officially moved past “should we use it?” to “who owns it, and is our data good enough to make it work?” Two HBR pieces this week hit on something CMOs need to take seriously: the C-suite battle over AI governance is happening right…