Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: What a Replatform Really Exposes in Your Content and Operations with Melissa Ryan, Federated Hermes

Oct 11, 2026

he recent consolidation of over twenty websites into a single global platform by Federated Hermes, following a significant rebranding, offers a masterclass in navigating this complexity. In a conversation with Melissa Ryan, their Senior Digital Marketing Manager, she peeled back the curtain on the realities of such an undertaking…

The Infrastructure Decisions Behind Successful AI Transformation

The Infrastructure Decisions Behind Successful AI Transformation

Oct 10, 2026

Most conversations about AI transformation start with models and use cases. Fewer start with the hardware and systems underneath them. That is a mistake, because the infrastructure layer is where ambitious AI plans either hold up under real workloads or quietly fall apart.

CMSWire: What If CX Leaders Stopped Making the Case for CX?

CMSWire: What If CX Leaders Stopped Making the Case for CX?

Oct 10, 2026

This article was written by Greg Kihlström for CMSWire. I am not aware of anyone publishing an annual argument that revenue is good. There is no Profit Day. Finance leaders don’t spend a designated day each year explaining to colleagues why margin belongs in the planning cycle.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Closing the Measurement Gap Between the Ad and the Aisle

Oct 10, 2026

We’ve poured billions into Retail Media Networks (RMN), shifting budgets from other channels in pursuit of a clearer line of sight to the sale. Simultaneously, we’re seeing a renaissance in physical retail, a reinvestment in the store as an experience hub. Yet, for all this investment and focus, a…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Architecture of the Modern Marketing Team with Pranav Dalal, CEO at Office Beacon

Oct 9, 2026

According to Pranav Dalal, CEO of Office Beacon, a company that has been at the forefront of building distributed teams for a quarter-century, this isn’t a temporary trend. It’s the new strategic foundation for high-performance marketing.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: How to Make Your Rebrand Behave Differently, Not Just Look Different with Greg Heinz of Optimizely

Oct 8, 2026

Recently, Optimizely undertook a brand transformation, moving to position itself not merely as a collection of powerful tools for experimentation and content, but as the definitive AI platform for marketing. This wasn’t just about launching a new campaign; it was about changing the company’s center of gravity.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Ads Can Buy Placement, But They Can’t Buy Belief with Doug Straton from Bazaarvoice

Oct 7, 2026

For most of this year the question in marketing leadership meetings has been some version of “how do we show up when a customer asks an assistant what to buy

ShipStation

ShipStation® Launches Ship with Walmart, Bringing Discounted Rates and Seller Protections Directly In the Platform

Oct 7, 2026

Walmart Marketplace sellers can access discounted shipping labels from trusted carriers and access seller protections—all within the ShipStation workflow. AUSTIN, Texas, Oct. 6, 2026 — ShipStation, a leading intelligent shipping and logistics platform for small and mid-sized businesses, announced the launch of Ship with Walmart, a new shipping solution…

Agentic-AI_-High-Ambition-Meets-Enterprise-Readiness-Gap-in-Autonomous-IT-Operations

Riverbed: Agentic AI: High Ambition Meets Enterprise Readiness Gap in Autonomous IT Operations

Oct 6, 2026

The Riverbed Global Survey 2026 underscores that while the ambition for AI-driven autonomy is universal, readiness lags significantly. Success hinges on addressing foundational challenges related to data quality, achieving unified observability across fragmented IT environments, and strategically consolidating the technology stack.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your AI Investment Demands a Parallel Investment in Brand with Meghan Gendelman, CMO of B2B at Canva

Oct 6, 2026

In the race for speed, a critical and costly gap is opening up. While one hand writes checks for AI tools that democratize content creation across the entire organization, the other often neglects the very foundation that gives that content value: the brand itself.

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