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#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear
Today, I’m excited to welcome Katherine Lehman, CMO of ReturnBear, a leader in reverse logistics…
#130 The Power of Referrals: A Classic Episode Revisited
Fred Reichheld is an expert on customer loyalty and a legend in the world of…
Embracing social media for growth
Social media has transitioned from being a novel concept to an essential component of any…
Strategic AI investments drive organizational success
Organizations are increasingly recognizing the pivotal role of artificial intelligence (AI) in driving operational efficiency…
#661: Creating a world-class student experience with Mike Milliron, IMG Academy
Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played…
Personalization drives customer loyalty success
The emphasis on customer experience as a competitive differentiator has never been more pronounced, particularly…
#42: Maintaining authenticity as you scale with Fred Meyers, Queensboro
How do you take a business from a basement office in Queens to a $25…
Hiring uncertainty impacts marketing roles
In marketing, the dynamics of hiring are subject to the whims of economic fluctuations, corporate…
#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics
We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing…