Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your AI Investment Demands a Parallel Investment in Brand with Meghan Gendelman, CMO of B2B at Canva

Oct 6, 2026

In the race for speed, a critical and costly gap is opening up. While one hand writes checks for AI tools that democratize content creation across the entire organization, the other often neglects the very foundation that gives that content value: the brand itself.

Mastering Social Video: Data-Driven Strategies for Creative Effectiveness

Zappi: Mastering Social Video: Data-Driven Strategies for Creative Effectiveness

Oct 5, 2026

Zappi’s “State of Creative Effectiveness: Social Video” report underscores a fundamental tension in social media advertising: the drive for attention versus the imperative for brand attribution. While visual hooks, surprise, and humor are critical for stopping the scroll, they must be meticulously integrated with advertising fundamentals to generate measurable…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Influence Orchestration in the Age of the AI Shortlist

Oct 5, 2026

The B2B buying journey has always been a complex, multi-touch affair, but the last few years have introduced a new gatekeeper that is fundamentally altering the landscape.

people walking on the street at night

27 Holiday Shopping Statistics for 2026

Oct 4, 2026

27 holiday shopping statistics for 2026 on Cyber Week sales, AI shopping agents, spending, and shopper timing — from the 2025 season, fully sourced.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: From Found to Cited: Navigating the New Frontier of AI Search

Oct 4, 2026

The most important visitor to your website may no longer be a prospective customer, but an AI agent acting on their behalf. This changes everything.

white and blue round plastic container

Why Direct Mail Still Works for Technology Companies

Oct 3, 2026

The technology companies getting real return from mail treat it as a precision tool, not a mass channel. They reserve it for target accounts, tie it to specific sales motions, and measure it with the same rigor they’d apply to any other line item.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Dawn of Experiential Retail Media and Why Your Next Big Win is in the Aisles

Oct 3, 2026

In our collective rush toward the digital horizon, many of us have overlooked a fundamental truth: the most powerful channel for product discovery isn’t a social feed or a search engine. It’s the brick and mortar retail store.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shelf is a Doorstep: Rethinking the Commerce Funnel

Oct 2, 2026

I spoke with Peter Giordano, GM of Ads, Platform, and Growth Services at DoorDash, a company that has not only witnessed this compression but has built one of the fastest-growing commerce media networks in history on top of it

The Holiday Calendar Has Been Rewritten. Most Retailers Haven’t Updated Their Playbook

The Holiday Calendar Has Been Rewritten. Most Retailers Haven’t Updated Their Playbook

Oct 1, 2026

The 2026 Holiday & Seasonal Shopping Trends Report from tvScientific by Pinterest surveyed over 400 marketers and 600 consumers across the US. It revealed that holiday-related research and purchasing now begin much earlier, often well before Black Friday Cyber Monday.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time

Oct 1, 2026

The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar, every vendor pitch is a fresh reminder that if you’re not sprinting, you’re already behind. This has created a frantic scramble to deploy…

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