Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Moving Beyond the Limits of Traditional A/B Testing

Sep 5, 2026

I recently spoke with Nir Weingarten, CEO and founder of Eikona, whose background in AI and reinforcement learning offers a compelling new paradigm. His perspective suggests that the natural evolution of A/B testing is already here, and it promises to move marketing from a state of periodic testing to…

The Agentic Web: Critical AI Questions for Marketing and CX Leadership

Contentful: The Agentic Web: Critical AI Questions for Marketing and CX Leadership

Sep 3, 2026

A recent study by Atlantic Re:think and Contentful surveyed 350 marketing decision-makers, revealing five critical areas demanding immediate, concrete answers to effectively integrate AI into enterprise marketing operations.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode at Ai4: The Sixteenth Tool in a Fifteen-Tool Stack, with Jessica Vose from Kana

Sep 2, 2026

Every few years the industry sells marketing a layer that will finally make the rest of the stack behave. The marketing cloud did it in 2012. The customer data platform did it in 2018. Both promised coordination, both arrived with a diagram showing everything else plugged neatly underneath, and…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Data Tax You’re Now Paying Per Token with Ben Schein from Domo

Sep 1, 2026

Ben Schein, Chief AI and Analytics Officer at Domo, argues that sloppiness now shows up on the invoice — metered, every time a model runs. Asked where climbing AI spend actually comes from in a marketing organization, he didn’t talk about model pricing. He talked about how much of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Consumers Don’t Want Smarter AI, They Want Undo, with John Kim from Delight.ai

Aug 30, 2026

The 2026 Delight AI Index, released in May, puts real pressure on it. Asked what builds confidence in an AI agent, consumers put the ability to reverse a mistake at the top — ahead of accuracy, ahead of transparency. 57% said being able to undo an AI’s action makes…

yellow highlighter marker and color pencils on a notebook

Aligning Google Ads, Website UX, and Customer Service: A Practical Playbook for Better Leads

Aug 30, 2026

Clicks are easy to buy; qualified leads are earned in the moments after the click, on your landing page and in your support channels. This guide walks through how to sustainably align your Google Ads campaigns with your website UX and your customer service so that paid traffic turns…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Decoding the Small Business Playbook for Enterprise Agility

Aug 30, 2026

Small businesses, often dismissed as “Main Street” operations, are now armed with capabilities that were once the exclusive domain of enterprise marketing departments. They can automate workflows, personalize customer interactions, and optimize for local search with an agility that can leave larger organizations looking flat-footed.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Agent is Your New Customer. Now What? With Rachel Thornton, CMO Enterprise at Adobe.

Aug 29, 2026

How do you market to something that doesn’t respond to an artfully crafted story, doesn’t get a “feeling” from your brand’s aesthetic, and processes information with the cold, hard logic of a machine? According to Rachel Thornton, CMO of Enterprise at Adobe, this isn’t a far-off hypothetical.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shopper Is a Machine: Aniket Deosthali on What “Winning” Means in Agentic Commerce

Aug 27, 2026

Envive CEO Aniket Deosthali on what “winning” means when AI agents do the shopping — and why product data, brand trust, and owning the customer now decide it.

Bridging the Divide: Addressing the "Not In My Backyard" Challenge for AI Data Center Development

HostingAdvice: Bridging the Divide: Addressing the “Not In My Backyard” Challenge for AI Data Center Development

Aug 26, 2026

93% of Americans Support AI Data Center Development — Just Not Near Them, a recent survey commissioned by HostingAdvice.com reveals that 93% of Americans support AI data center development nationally, yet only 35% would vote to approve one in their own hometown.

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