Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Dawn of Experiential Retail Media and Why Your Next Big Win is in the Aisles

Oct 3, 2026

In our collective rush toward the digital horizon, many of us have overlooked a fundamental truth: the most powerful channel for product discovery isn’t a social feed or a search engine. It’s the brick and mortar retail store.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shelf is a Doorstep: Rethinking the Commerce Funnel

Oct 2, 2026

I spoke with Peter Giordano, GM of Ads, Platform, and Growth Services at DoorDash, a company that has not only witnessed this compression but has built one of the fastest-growing commerce media networks in history on top of it

The Holiday Calendar Has Been Rewritten. Most Retailers Haven’t Updated Their Playbook

The Holiday Calendar Has Been Rewritten. Most Retailers Haven’t Updated Their Playbook

Oct 1, 2026

The 2026 Holiday & Seasonal Shopping Trends Report from tvScientific by Pinterest surveyed over 400 marketers and 600 consumers across the US. It revealed that holiday-related research and purchasing now begin much earlier, often well before Black Friday Cyber Monday.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time

Oct 1, 2026

The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar, every vendor pitch is a fresh reminder that if you’re not sprinting, you’re already behind. This has created a frantic scramble to deploy…

The Evolving CMO Role: Navigating Compressed Tenure and Shifting Mandates

Findem: The Evolving CMO Role: Navigating Compressed Tenure and Shifting Mandates

Sep 30, 2026

The Findem x CMO Huddles CMO Tenure Study 2026 serves as a critical call to action for executive leadership. The observed compression in CMO tenure signals not merely individual performance issues but systemic challenges in how companies define, support, and integrate their marketing leadership.

Mastering the 2026 Shopping Season: A CX Leader's Guide to Evolving Consumer Demands

Infobip: Mastering the 2026 Shopping Season: A CX Leader’s Guide to Evolving Consumer Demands

Sep 29, 2026

Data from Infobip’s recent survey reveals critical shifts in shopper expectations and messaging channel performance, providing a roadmap for enterprise preparedness.

Infobip logo

Infobip predicts 7.3 billion Black Friday and Cyber Monday interactions as AI reshapes the 2026 shopping season

Sep 29, 2026

New research across nine markets finds 63% of consumers have used AI when shopping, while only 19% plan to wait until Black Friday week to begin their holiday shopping

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Master Brand Isn’t a Religion, with Henriette Viebig and Florian Schumann from Körber

Sep 29, 2026

How Körber folded 40+ brands into one, then launched Infios on its own, and the one question it uses to decide when a master brand helps.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Brand Promise: How to Operationalize Total Experience

Sep 28, 2026

As marketing leaders, we are the designated champions of the customer. We craft the brand promise, articulate the value proposition, and design the journeys we hope our customers will follow. We invest heavily in technology and talent to deliver seamless, personalized interactions. Yet, we are all too aware of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Shorter Ad Tech Supply Paths Aren’t Always Smarter

Sep 28, 2026

The concept of Supply Path Optimization (SPO) has become so ingrained in our strategic lexicon that questioning it feels like heresy. The logic is seductively simple: a more direct route from advertiser to publisher must be more efficient, transparent, and cost-effective.

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