Category: Articles

Consumers are drowning in advertising. Every scroll, click, and stream is interrupted by another product’s promise competing for attention. Yet despite unprecedented access to audiences, many brands are finding it harder than ever to earn trust.

The throughline this week is the graduation of AI from a personal accelerant into the operating layer of the marketing function itself—and the stubborn, decisive role humans keep playing in making that shift actually work. Across them, the same refrain surfaces: keep a human in the loop, measure outcomes…

We are constantly searching for talent proficient in the latest analytics platform, the newest AI-driven content tool, or the most recent evolution in privacy-compliant ad tech. The traditional model—where education is a discrete phase of life that concludes with a degree, followed by decades of work—is fundamentally misaligned with…

This article was written by Greg Kihlström for CMSWire. Most brands treat travel data as somebody else’s category. Unless you sell flights or hotel rooms, it lives on a different brand’s dashboards, or in a different agency’s deck.

This article was written by Greg Kihlström for CMSWire. CRMC 2026 surfaced three recurring failures in retail loyalty strategy — brands that listen superficially, friction that persists because CX teams are excluded from policy decisions and disruptive ideas that die inside siloed organizations. AI tools are accelerating all three…

The Liveops 2026 Resolution Gap Report reveals that despite the perceived speed of AI-powered CX, customers prioritize comprehensive issue resolution and seamless human escalation over mere interaction velocity.

New Kyndryl Agentic AI Framework offering designed to fuel more responsive supply chains and personalized customer experiences across retail, CPG, travel and transportation industries

New research from Pega, conducted with Savanta and surveying over 500 global business and IT leaders who have implemented agentic AI, reveals a clear pattern: success is not determined by technology alone. Instead, it hinges on how organizations redesign their operations around AI. While AI adoption is high, maturity…

New program to expand Pega Blueprint AI success will help close the gap between business intent and  execution

The reality is that the modern go-to-market (GTM) motion is not a series of disconnected campaigns; it’s an intricate, interconnected product in its own right. The sprawling ecosystem of marketing, sales, and customer success technology isn’t just a collection of tools; it’s the chassis, engine, and onboard computer of…