Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Data Tax You’re Now Paying Per Token with Ben Schein from Domo

Sep 1, 2026

Ben Schein, Chief AI and Analytics Officer at Domo, argues that sloppiness now shows up on the invoice — metered, every time a model runs. Asked where climbing AI spend actually comes from in a marketing organization, he didn’t talk about model pricing. He talked about how much of…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Consumers Don’t Want Smarter AI, They Want Undo, with John Kim from Delight.ai

Aug 30, 2026

The 2026 Delight AI Index, released in May, puts real pressure on it. Asked what builds confidence in an AI agent, consumers put the ability to reverse a mistake at the top — ahead of accuracy, ahead of transparency. 57% said being able to undo an AI’s action makes…

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Aligning Google Ads, Website UX, and Customer Service: A Practical Playbook for Better Leads

Aug 30, 2026

Clicks are easy to buy; qualified leads are earned in the moments after the click, on your landing page and in your support channels. This guide walks through how to sustainably align your Google Ads campaigns with your website UX and your customer service so that paid traffic turns…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Decoding the Small Business Playbook for Enterprise Agility

Aug 30, 2026

Small businesses, often dismissed as “Main Street” operations, are now armed with capabilities that were once the exclusive domain of enterprise marketing departments. They can automate workflows, personalize customer interactions, and optimize for local search with an agility that can leave larger organizations looking flat-footed.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Agent is Your New Customer. Now What? With Rachel Thornton, CMO Enterprise at Adobe.

Aug 29, 2026

How do you market to something that doesn’t respond to an artfully crafted story, doesn’t get a “feeling” from your brand’s aesthetic, and processes information with the cold, hard logic of a machine? According to Rachel Thornton, CMO of Enterprise at Adobe, this isn’t a far-off hypothetical.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Shopper Is a Machine: Aniket Deosthali on What “Winning” Means in Agentic Commerce

Aug 27, 2026

Envive CEO Aniket Deosthali on what “winning” means when AI agents do the shopping — and why product data, brand trust, and owning the customer now decide it.

Bridging the Divide: Addressing the "Not In My Backyard" Challenge for AI Data Center Development

HostingAdvice: Bridging the Divide: Addressing the “Not In My Backyard” Challenge for AI Data Center Development

Aug 26, 2026

93% of Americans Support AI Data Center Development — Just Not Near Them, a recent survey commissioned by HostingAdvice.com reveals that 93% of Americans support AI data center development nationally, yet only 35% would vote to approve one in their own hometown.

Automotive Technology as a Strategic Growth Engine_ Insights from AutoTECHCAST 2026

The Harris Poll: Automotive Technology as a Strategic Growth Engine: Insights from AutoTECHCAST 2026

Aug 26, 2026

The Harris Poll’s annual AutoTECHCAST study, based on over 20 years of tracking more than 10,000 consumers and 40 emerging technologies, provides a comprehensive view into this dynamic landscape. This article translates key findings from AutoTECHCAST 2026 into actionable insights for enterprise leaders navigating the future of automotive innovation.

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6 Best Content Marketing Agencies Worth Your Budget in 2026

Aug 26, 2026

Content marketing continues to grow in popularity, with 87% of content marketers increasing their budgets. Yet, this strategy comes with several challenges, as it’s quite complex and time-consuming. That’s exactly why many teams choose to outsource it, fully or partially, to an agency.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The End of Ownership? How AI and Data are Weaving a More Sustainable Future for Retail

Aug 25, 2026

The fashion industry, with its seasonal cycles and the specter of “fast fashion,” is perhaps the most visible arena for this conflict. We are told to express our unique identity through what we wear, and yet the system that enables this expression contributes 20% of the world’s polluted water.…

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