Expert Mode: Unmasking the Manual Work in Your “Automated” Operations with Hilary Smith, Linnworks
Hilary Smith, the CMO of Linnworks, whose career at the intersection of e-commerce, data, and automation provides a uniquely clear-eyed view of this challenge. Her perspective…
Expert Mode: Fix the Skill, Not the Draft with Andrew Black from Mitel
Mitel’s Andrew Black on why AI review means fixing the skill, not the draft — and why judgment about what not to build is the skill…
TFC: In the Age of AI, People Still Trust People Over Pixels
New research from TFC finds that as AI accelerates, the one thing it cannot replicate is the experience of being there — and reveals how Connection,…
Expert Mode: Beyond the Pilot Program: Building a True AI Capability in Marketing with Mike Kaput, Marketing AI Institute
I recently spoke with Mike Kaput, Chief Content Officer at the Marketing AI Institute, who spends his days dissecting this very challenge. His insights cut through…
Riverbed: Agentic AI: High Ambition Meets Enterprise Readiness Gap in Autonomous IT Operations
The Riverbed Global Survey 2026 underscores that while the ambition for AI-driven autonomy is universal, readiness lags significantly. Success hinges on addressing foundational challenges related to…
Expert Mode: Why Your AI Investment Demands a Parallel Investment in Brand with Meghan Gendelman, CMO of B2B at Canva
In the race for speed, a critical and costly gap is opening up. While one hand writes checks for AI tools that democratize content creation across…
Expert Mode: The Unsexy Truth About AI, And Why Trust Beats Speed, Every Time
The mandate to innovate, to integrate AI, to move faster, is no longer a gentle suggestion from the boardroom; it’s a roar. Every conference, every webinar,…
New Tools Bring New Risks: The Dangers Presented by Using Automated Systems
Today’s automated systems are wired directly into your business. They touch ticketing queues, the CRM, internal knowledge base, and the workflow automations in between. And they’re…
