Latest Conversational Marketing Posts
AI integrated into phone calls enhances the customer experience
Artificial intelligence (AI) enhances customer experience by improving the efficiency and personalization of phone call interactions. Through the use of…
The critical role of customer feedback
Customer feedback is crucial in today’s business landscape. It provides organizations with valuable insights into their customers’ experiences, allowing them…
The shift to decentralized search and conversation
Traditional search engines like Google are no longer the sole source of information and engagement for consumers. Instead, there is…
Customer communication drives successful experimentation
One crucial aspect of successful experimentation is customer communication. This podcast transcript highlights the importance of maintaining ongoing communication with…
A Customer’s first interaction with a brand sets the tone of the relationship
The first interaction that a customer has with a business sets the tone for their entire experience. This is a…