Latest Conversational Marketing Posts
A Customer’s first interaction with a brand sets the tone of the relationship
The first interaction that a customer has with a business sets the tone for their entire experience. This is a…
Limiting survey questions and utilizing open-ended questions with AI-enhanced analysis
In the podcast episode, Daniel Erickson of Viable discusses the importance of limiting survey questions and asking open-ended questions to…
Using real-time data enrichment for better customer insights
Real-time data enrichment for insights is a powerful tool that allows companies to gather and analyze customer feedback in a…
Focusing on increased conversions by utilizing conversational marketing
One of the key benefits of conversational marketing is its ability to increase conversions through a more contextual and relevant…
AI transforming call centers: leveling the playing field
Artificial intelligence has the ability to transform call centers and level the playing field for businesses of all sizes.