Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your Marketing Funnel Is Lying and What to Do About It

For decades, the marketing funnel has been a cornerstone of our practice. It provided a simple, elegant model for understanding how a nameless prospect becomes a…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Beyond the Prompt: Agentic AI and the New Era of Marketing Orchestration with Pega’s Tara DeZao

The next evolution isn’t simply about creating more content faster. It’s about building an intelligent, autonomous system that can execute complex marketing tasks from end to…

Expert Mode - Insights from marketing, AI, and CX pros

From AI Output to Business Outcome: Solving Marketing’s New Coordination Problem

The initial thrill of generating a sonnet about SaaS pricing models in three seconds has, for most marketing leaders, given way to a more pragmatic and…

AI in Marketing: The Reality of More Work, Not More Time

Optimizely: AI in Marketing: The Reality of More Work, Not More Time

While AI promises increased efficiency, faster content creation, and streamlined workflows, a recent study by Optimizely reveals a more complex reality. The findings, based on a…

The CMO's Hidden Advantage: Why Human Connection Outperforms Marketing Automation

The CMO’s Hidden Advantage: Why Human Connection Outperforms Marketing Automation

Here’s a confession from someone who has spent thirty years at the intersection of marketing and technology: I’ve never seen a marketing automation platform close a…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Dismantling the Hidden Tax on Marketing Workflows with Intuit Mailchimp’s Ose Amiegheme

Every marketing leader is familiar with the hidden tax. It’s not an entry on a P&L statement, but it’s paid daily in lost time, creative compromises,…

The AI Speed Paradox: Orchestrating Enterprise Marketing Velocity with Governance and Brand Trust

Typeface: The AI Speed Paradox: Orchestrating Enterprise Marketing Velocity with Governance and Brand Trust

The Typeface Signal Report: The AI Speed Paradox (2026), reveals a significant disconnect: despite widespread AI adoption, marketing organizations are not consistently achieving faster campaign execution.…

How Modern Task Management Apps Help Managers ‌Focus on Higher-Level Issues While Maintaining Worker Accountability

How Modern Task Management Apps Help Managers ‌Focus on Higher-Level Issues While Maintaining Worker Accountability

Managers are often involved in strategic decision-making for the whole ‌company and other initiatives, like expansion. Juggling both the big picture and supervisory responsibilities can be…


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