Category: News

NiCE today announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud.

Marketers chasing the next algorithmic silver bullet might want to keep the receipt. In his new book, AI Isn’t a Goal (or a Strategy), best-selling author, advisor, and podcast host Greg Kihlström argues that artificial intelligence should power existing business objectives—never replace them. The book is available today in…

New AI-powered capabilities, rising adoption, and strategic customer wins reinforce 8×8’s position as a global leader in intelligent customer experience

New Pega service offering embeds enterprise workflows into any self-service channel to deliver consistent conversational experiences that delight customers and reduce costs

Qualtrics and PureSpectrum today announced a partnership that will bring to market advanced synthetic research capabilities that accelerate time to critical market insights in a fraction of the time and cost of traditional research panels.

New capabilities help brands optimize their website for AEO and GEO, ensuring content gets found and stays seen in the era of AI-powered search

Fast food is evolving from a cheap convenience into something more indulgent. According to a new survey from consumer insights platform Zappi, nearly one in four U.S. consumers (23%) describe fast food as a “treat” or “reward,” while another 20% see it as a “guilty pleasure.” Just over one in…

Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise scale, today announced the expansion of its AI Agent ecosystem, purpose-built to help global enterprises harness generative AI with the trust, governance, and scale they need.

ModelOp’s new Agentic AI Chat Interface and end-to-end lifecycle automation tools for Agentic AI mark a leapfrog in technology providing enterprises with better control for autonomous innovation.

R Systems International Limited, a global leader in digital product engineering, today announced it is empowering its engineering ecosystem with Cursor, an AI-powered code editor developed by Anysphere. R Systems’ 1,000+ AI-focused engineers plan to embed AI across every phase of the Software Development Lifecycle (SDLC), enabling faster, smarter,…