#557: AI and First-Party Data in Print with Stefanie Cortes, RRD
In a world seemingly dominated by digital media—at least according to digital media practitioners— print marketing continues to carve out…
#556: In-play ads and the gaming experience with Shahar Sorek, Overwolf
In the gaming world, capturing the attention of hardcore gamers requires innovative approaches. One such approach that is creating waves…
#555: Optimizing customer retention with Baird Hall, Churnkey
As companies continue to navigate the challenges of customer churn and retention, understanding the balance between customer experience and business…
#554: What marketing leaders need to know about AI with Cathy McPhillips, Marketing AI Institute
Today we’re going to talk about keeping up with AI in marketing, what leaders and companies should be doing to…
#553: Automating and Optimizing E-Commerce Operations with Jorrit Steinz, ChannelEngine
When consumers can get what they want, whenever, however, and wherever they want, simplifying and optimizing e-commerce operations is key…
#552: Fulfillment, logistics, and the e-commerce experience with Jon Schecter, Autostore
In the fast-paced world of e-commerce, efficiency in fulfillment and logistics is more crucial than ever. Today, we’re joined by…
#551: Maximizing holiday sales with Zarina Stanford, Bazaarvoice
The holiday shopping season might seem like it’s months away, but if you listen to consumers, it’s closer than you…
#550: The science of CX with Martha Brooke
While we talk about customer experience a lot on this show, today’s focus is going to be a little different…
#549: Winning at Conversational Commerce with Stefanos Loukakos, Connectly
Today we’re going to talk about trends in conversational commerce and why retailers need to rethink the customer experience when…
#548: Staying customer-focused amidst expansion with Alice Eweida, Pandia Medical Group
In today’s competitive healthcare landscape, expanding into new markets and maintaining a focus on customer-centricity are critical for sustained growth.…
#547: Aligning brand with business strategy with Lori Poer and Nigel Dennis
Welcome to a special episode of the show, brought to you by The Office of Experience, a design-driven, digital-first, vertically…
#546: The Great Hesitation with Sue Keith, Landrum Talent Solutions
Remember the Great Resignation. Well now, it’s more like the Great Hesitation, with many managers being reluctant to hire based…