#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels

#671: Going national while staying true to your local roots with Jay Rushin, H&H Bagels

May 1, 2025

How do you take something that’s iconically local and make it feel authentic—everywhere? That’s the challenge facing every regional brand…

The Agile Brand with Greg Kihlström

#670: Embracing Chaos to Get Better Results with Mark DeCarlo

April 29, 2025

We talk a lot about agility on this show, and today, we’re going to talk about how lessons of agility…

#669: It’s already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital

#669: It’s already time to start planning for the holiday shopping season with Carey Cockrum, Cella by Randstad Digital

April 27, 2025

Joining us today is Carey Cockrum, Director of Consulting at Cella by Randstad Digital, where she helps major brands and marketing…

#668: The Five Levels of AI with Courtney Baker, Knownwell

#668: The Five Levels of AI with Courtney Baker, Knownwell

April 24, 2025

Joining us today is Courtney Baker, Chief Marketing Officer at Knownwell and co-host of the AI Knowhow podcast. With a…

The Agile Brand with Greg Kihlström

#667: The Evolving Role of Visual Data in Construction with Marca Armstrong, Sensera

April 22, 2025

When you think of cameras in construction, do you see them as just security tools—or could they be the key…

#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services

#666: Balancing AI-driven efficiency and responsibility with Pasquale DeMaio, Amazon Web Services

April 20, 2025

For many brands, AI is revolutionizing customer experience, but with increased adoption comes widespread concerns about job displacement, ethical risks,…

#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare

#665: Developing strategies that cut through the omnichannel noise, with Arianna Vogel, Foursquare

April 17, 2025

Joining us today is Arianna Vogel, Senior Director of Product Marketing at Foursquare, a leader in location intelligence and measurement,…

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

#664: Tying CX outcomes to commercial goals with Markus Engel and Linzi Hindle at DHL

April 15, 2025

Today we will talk about taking customer experience further and tying CX outcomes to commercial goals. To help me discuss…

The Agile Brand with Greg Kihlström

#663: AI in retail marketing with Uldis Baumerts, Bryj

April 14, 2025

Today, we’re joined by Uldis Baumerts, Chief Operating Officer of Bryj Technologies, a leader in driving AI-powered innovations for the…

#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear

#662: Making your returns strategy a competitive advantage with Katherine Lehman, ReturnBear

April 10, 2025

Today, I’m excited to welcome Katherine Lehman, CMO of ReturnBear, a leader in reverse logistics and sustainable returns solutions. At…

The Agile Brand with Greg Kihlström

#661: Creating a world-class student experience with Mike Milliron, IMG Academy

April 8, 2025

Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining…

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

April 6, 2025

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create…