The Agile Brand with Greg Kihlström

#661: Creating a world-class student experience with Mike Milliron, IMG Academy

April 8, 2025

Today’s guest is Mike Milliron, Chief Operating Officer at IMG Academy Campus. Mike has played a key role in reimagining…

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

#660: Enabling and accelerating customer experience improvements using AI with Isabelle Zdatny, Qualtrics

April 6, 2025

We are recording live at Qualtrics X4 in Salt Lake City and seeing and hearing all about how to create…

#659: The current state of the job market with Sue Keith, Landrum Talent Solutions

#659: The current state of the job market with Sue Keith, Landrum Talent Solutions

April 3, 2025

Today we’re going to talk about the current state of hiring for marketers, and how communication execs are responding to…

#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare

#658: Winning retail by reducing customer frustration with Jean-Christophe Pitié, ContentSquare

April 1, 2025

If customer acquisition costs are rising and conversion rates are falling, how will your brand survive the next wave of…

The Agile Brand with Greg Kihlström

#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia

March 30, 2025

We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing…

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

#656: Integrating CX and EX to create better customer outcomes with Sasha Fard, Capital One

March 27, 2025

Companies often separate Customer Experience (CX) and Employee Experience (EX) into different silos, but what if the real key to…

#655: AI and Automation in the supply chain with Nick Stuart, RSM

#655: AI and Automation in the supply chain with Nick Stuart, RSM

March 25, 2025

Joining me today is Nick Stuart, US Consumer Products Senior Analyst at RSM, where he focuses on AI and automation’s…

The Agile Brand with Greg Kihlström

#654: Translating research into cross-functional strategic change with Adam Hagerman, Indeed

March 23, 2025

It’s important to collect customer experience data, but if it’s not driving change across your organization, is it really helping…

#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics

#653: Accelerating speed to insights using synthetic feedback with Ali Henriques, Qualtrics

March 20, 2025

How long would you like to wait to get customer insights? Weeks or minutes? Today we’re going to talk about…

The Agile Brand with Greg Kihlström

#652: The power of multimodal AI with Dani Yogatama, Reka

March 18, 2025

Is your organization just jumping on the AI bandwagon, or do you have a solution that will support your company’s…

#651: AI and in-house creative teams with Jen Rapp, Superside

#651: AI and in-house creative teams with Jen Rapp, Superside

March 16, 2025

With AI’s ability to augment in-house creative teams, how does that change the way organizations should approach both their creative…

#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard

#650: Maximizing your ad spend with Matt Wasserlauf, Blockboard

March 13, 2025

This year, many advertisers – especially retailers — are being asked to do more with less. At the same time…