178: 178: Leadership and the Patient Experience with Tracy Courtney, UPMC
Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space…
177: #177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
It is one thing to say that you are measuring and testing, and another to make continuous improvement and optimization…
176: #176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Healthcare can provide some of the most rewarding as well as the most challenging implementations of customer experience initiatives, and…
175: #175: Remote Employee Onboarding with Dave Secunda, Workbright
Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with…
174: #174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems…
173: #173: The changing role of HR with Annissa Deshpande, Loglab
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss…
172: #172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
Today we’re going to talk about the gap between leadership, HR, and DevOps in many organizations, and how aligning them…
171: #171: Meaningful Collaboration in the Workplace with Michael Barata
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss…
170: #170: Positive Career Changes with Jeremy Cline
You could say that there’s never a wrong time to make a positive change in your life, whether that’s personal…
169: #169: Developing the future workforce through internship programs with Steve Cooper, Exelaration
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss…
168: #168: Regenerative Businesses with Carol Sanford
Today we’re going to talk about going beyond adaptivity and agility into something called regeneration, and how to not lose…
167: #167: Return to Work, Part 4: Different Approaches to the Return to the Office
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss…