104: #104 Understanding the Voice of the Customer
Learn the best ways to listen to your customers.
103: #103 Agility and the Personal Brand w/ Jennifer Sherman, The Influencer Collective
Today we’re going to talk about how to create a personal brand that is agile, memorable, and meaningful in a…
102: #102 The Experience Maturity Model
Where does your organization rate in the CX & EX experience maturity model?
101: #101 Building a Sustainable, Agile Workforce with Roberta Matuson
Today we’re going to talk about creating a sustainable workforce that can help your brand be successful, no matter what…
100: #100 Data Science & AI with CX and EX
There is great opportunity to use artificial intelligence with your customer and employee experience initiatives.
99: #99 Version Next, Now Part 3, Episode 1: Looking Up w/ Ricardo Madan, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans.…
98: #98 What is Brand Experience?
Brand experience is defined as the combination of the internal and external, or employee experience and customer experience.
97: #97 Version Next, Now Part 3, Episode 2: Looking Up w/ Jennifer Doyle, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans.…
96: #96 Preparing Your Organization for CX Optimization
After you’ve built a CX platform, how do you make sure it is continually improving?
95: #95 Version Next, Now Part 3, Episode 1: Looking Up w/ Leslie Deutsch, TEKsystems
The COVID-19 pandemic upended the global economy, but business didn’t stop—it adapted. Many organizations rewrote recovery and business continuity plans.…
94: #94 The Intersection of CX and EX
Understand where customer and employee experience work together for the benefit of all audiences.
93: #93 Agility in the Relationship with Ourselves with Laura DiBenedetto
Today we’re going to talk about agility in how we relate to ourselves. While we’ve all grown up with unique…