#604: Creating a great post-purchase customer experience with Colleen Coulter, Route
While there is much focus on the overall customer experience, the post purchase experience doesn’t always get the attention it…
#603: What happens to marketers if Google is split up? Featuring Steven Read, Chief Product Officer at adMarketplace
What if one of the biggest tech giants in the world was dismantled? With the DOJ’s antitrust decision on Google…
#602: Breaking down language barriers in customer service with Mike Clifton and Max Schwendner, Alorica
How many times have you felt misunderstood by customer service? Imagine if your brand could solve every communication barrier, regardless…
#601: Improving the Customer Experience in a Feedback Recession with Isabelle Zdatny, Qualtrics
What if your customers are staying silent after a bad experience, or even a good one for that matter? If…
#600: AI Agents in Marketing with Raj Rikhy, Microsoft
Welcome to today’s episode where going to talk about AI agents as well as the intersection of artificial intelligence and…
#599: Increasing AI literacy to improve outcomes with Jason Lapp, Beautiful.ai
Are your employees afraid that AI will take their jobs, or maybe not even something as extreme as that but…
#598: Keeping up with consumer payment preferences with Will Mavromichalis at Kount
Are you keeping up with the changing payment preferences of your customers? Welcome to today’s episode, where we’re exploring the…
#597: Engaging with Gen Z on retail with Teddy Solomon, Fizz
Are you prepared for the next wave of retail disruption? The rules of commerce are being rewritten as you’re listening…
#596: The impact of AI on marketing and consumer expectations with Melissa Waters, CMO at Upwork
Today, we’re going to talk about the evolution of consumer technology and the impact of AI on marketing with Melissa…
#595 State of the marketing jobs market with Sue Keith, Landrum Talent Solutions
In this special episode, brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR…
#594: Designing for infinite moments of truth with Stratton Cherouny, The Office of Experience
Today we’re going to discuss how to design for infinite moments of trust with Stratton Cherouny, Co-Founder and Co-CEO of…
#593: Integrating AI into enterprise marketing operations with Adam Brotman, Forum3
AI itself isn’t a goal. In the enterprise, marketers that effectively integrate artificial intelligence into their operations in meaningful ways…