Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: The Half-Life of Intent and the New Customer Relationship Playbook with Alexi Hatch, Acoustic

Aug 9, 2026

Alexi Hatch from Acoustic on customer intent and the new customer relationship playbook.

Acoustic CMO Alexi Hatch on rebuilding your customer relationship strategy

Acoustic CMO Alexi Hatch on rebuilding your customer relationship strategy

Jul 16, 2026

Acoustic CMO Alexi Hatch on why buyer-intent signals are decaying, how to build activate-ready first-party data, and why “every problem is an attribution problem.

One Amazing Thing About Acoustic with Michael Taylor

33: One Amazing Thing About Acoustic with Michael Taylor

Jul 15, 2025

It’s not enough to just communicate with customers. How, where, and when you communicate provides the opportunity to build a connection with a customer, which drives loyalty, lifetime value and more. Welcome to One Amazing About Acoustic. Today we’re talking with Michael Taylor, Chief Customer Officer at Acoustic and…

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