Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: From Personalization to Agentic Transformation

Jul 5, 2026

For the better part of two decades, we, as marketing leaders, have been on a relentless quest for the holy grail of personalization. We’ve invested millions in data platforms, segmentation models, and automation engines, all in the service of delivering the right message to the right person at the…

Brillio’s Kathleen Ulrich and Anuj Mathur on moving from personalization to agentic transformation

Brillio’s Kathleen Ulrich and Anuj Mathur on moving from personalization to agentic transformation

Jun 10, 2026

Today, we’re going to talk about the move from personalization to agentic experiences and what that means for enterprise marketing. We’ll cover: How “agentic experiences” are moving beyond simple personalization to fundamentally change the economics of customer acquisition and retention. The shift in talent and technology required, moving from…


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