Tag: Capacity

Martech news for Oct. 27, 2026: Sprinklr opens a six-agent beta, Smartly finds 77% want human final approval, Capacity says 44% saw AI contradict reps.

Capacity introduces The Agentic Consumer Report to examine how AI is changing consumer behavior, confidence and expectations of businesses

Customers want seamless experience, and brand want to deliver them, but keeping conversations flowing smoothly across chat, voice, email, SMS, and social channels for customers is easier said than done. Well, what if there was a platform that enabled this for customers and employees?

Capacity, the AI-powered support automation platform used by more than 20,000 companies, announced the acquisition of Lang.ai, a San Francisco-based AI analytics company that turns unstructured customer data into actionable intelligence using agentic LLM technology.