Travelers Expect Holiday Disruption and Are Open to AI, But Only 7% Would Let It Act for Them, Parloa Survey Finds
New research from Parloa shows consumers trust AI to watch their trips, want full resolution above all else, and are increasingly willing to let AI agents negotiate with a provider’s AI, with openness rising sharply among younger travelers.
Parloa’s Agent Management Platform now sold as an SAP Solution Extension for agentic customer interaction
SAP Conversational Agent Management by Parloa Now Available
Yesterday’s MarTech, AI & CX News | October 15, 2026
Martech news for October 14, 2026: Product.ai finds 21.6% of AI shoppers let an assistant buy, Raptive says cited sources lift AI trust to 77%, plus Lifesight.
Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer
he Parloa Consumer Patience Index 2026, a survey of 1,001 US consumers, reveals a population exhausted by ineffective automation and ready to switch brands over poor service. This report provides critical insights for senior marketing and CX leaders regarding current customer frustrations, patience thresholds, and expectations for automated interactions,…
Parloa Study: 1 in 3 Americans Would Rather Switch Brands Than Be Put on Hold
Inaugural Parloa Consumer Patience Index finds consumers are creative at avoiding robotic customer service – and equally opinionated about what should replace it
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