Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer

Parloa: Reclaiming Customer Trust: Modernizing Automated CX for the Demanding Consumer

Jun 23, 2026

he Parloa Consumer Patience Index 2026, a survey of 1,001 US consumers, reveals a population exhausted by ineffective automation and ready to switch brands over poor service. This report provides critical insights for senior marketing and CX leaders regarding current customer frustrations, patience thresholds, and expectations for automated interactions,…

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Parloa Study: 1 in 3 Americans Would Rather Switch Brands Than Be Put on Hold

Jun 22, 2026

Inaugural Parloa Consumer Patience Index finds consumers are creative at avoiding robotic customer service – and equally opinionated about what should replace it

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