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Sinch: The New Standard: AI-Powered Conversational Messaging Transforms Peak Season CX

Dec 5, 2025

New data from Sinch highlights a significant acceleration in the adoption of AI-powered conversational messaging, particularly during high-stakes periods like Black Friday. This shift indicates that…

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AI-powered conversational messaging drives global Black Friday momentum, Sinch data shows

Dec 5, 2025

Early global platform data from Sinch (Sinch AB publ) shows that Black Friday on November 28 triggered a clear shift toward richer, AI-powered conversational messaging formats.

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