The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX

Standley: The Pervasive Cost of Everyday Tech Friction: Impact on Employee Productivity and CX

May 21, 2026

Everyday tech friction is not an occasional problem but a constant reality for the majority of desk workers, leading to substantial cumulative time loss and hindering overall efficiency. The Standley Systems 2026 Office Technology Report, based on a survey of 500 desk-based workers, underscores this pervasive impact.

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