Tag: Twilio

Salesforce’s Nitin Mangtani reframes on-site search as a continuous conversation rather than a one-shot query, turning the dead-end “no results” page into a discovery engine. From PegaWorld, enGen’s Richard Rutkowski walks through what it really means to move agentic AI from slide decks into production inside a highly regulated…

Let’s face it. Managing customer engagement can be complicated. With multiple products to manage all the communications, data, debugging, and troubleshooting required, that can be overwhelming. But what if there was a single “mission control” that gave you a unified view of all of that (and more)? 

Specifically, we’ll cover: Why traditional funnel metrics can obscure true customer intent and what to focus on instead. The architectural shift required to move from generic, disjointed interactions to a unified, personalized customer experience. How context-aware AI is graduating from simple automation to becoming a core driver of intelligent…

Twilio has made Data Residency for SMS in the European Union generally available, allowing organizations to process and store personal data tied to text messaging—specifically end-user phone numbers and message bodies—locally within the EU, all the way to what the company calls the supplier edge.

The dominant theme across yesterday’s announcements is a market in the middle of a painful transition: AI tools are proliferating faster than organizations can absorb them, governance is lagging dangerously behind deployment, and workforce pressure is intensifying in ways that go well beyond productivity talking points. Chief Marketing Officers…

As customer experience (CX) and marketing technology professionals increasingly integrate autonomous AI into their communication stacks, maintaining conversational continuity across channels has emerged as a primary friction point. Addressing this, Twilio announced its next-generation platform capabilities at its SIGNAL user conference in San Francisco on May 6, 2026.

Today, we’re excited to announce Twilio entered into an agreement to acquire Stytch, an identity platform for AI agents that’s built for developers. Stytch’s talented team and proven technology will help Twilio augment our roadmap and build an intelligent identity layer that anchors the entire Twilio Platform in support of…

New Interactive Rich Content Features Available by Twilio for RCS Messaging