178: 178: Leadership and the Patient Experience with Tracy Courtney, UPMC
Today we’re going to talk about leadership, employee, and patient experience in the healthcare space, and how the healthcare space poses unique challenges and opportunities in these areas. To help me discuss this topic, I’d like to welcome Tracy…
CX Goalkeeper with Rosaria Cirillo – E41 is about Yellow Factor: Happiness in Business
The CX Goalkeeper had a smart discussion with Rosaria Cirillo Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor…
177: #177: Continuous Improvement and Optimization with Brian Browning, Kin and Carta
It is one thing to say that you are measuring and testing, and another to make continuous improvement and optimization part of your company’s DNA. Today we’re going to talk about going beyond simple A/B testing and how to build a culture of…
176: #176: Measuring the Patient Experience with Brian Carlson, Vanderbilt University Medical Center
Healthcare can provide some of the most rewarding as well as the most challenging implementations of customer experience initiatives, and presents many unique scenarios that companies in other industries simply don’t encounter. Today we’re going…
CX Goalkeeper with Shep Hyken – E40 is about AMAZING experiences and the Shep’s latest book: I’LL BE BACK – How to Get Customers to Come Back Again and Again
The CX Goalkeeper had a smart discussion with Shep Hyken Shep Hyken, customer service and experience expert, keynote speaker and NYT bestselling author, helps companies deliver AMAZING customer service experiences! Shep will publish his latest book…
175: #175: Remote Employee Onboarding with Dave Secunda, Workbright
Today we’re going to talk about the employee onboarding process, remote work, and the best methods to ensure success with onboarding new employees. To help me discuss this topic, I’d like to welcome David Secunda, the Founder and CEO of…
174: #174: Meaningful Measurement of Customer Experience with Dushyant Mitra, Medallia
Today we’re going to talk about the importance of planning for meaningful customer experience measurement across multiple platforms and systems where strategic planning, and connections between data sources are crucial. To help me discuss this…
CX Goalkeeper and the ECXO with Jeff Sheehan – S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program
The CX Goalkeeper had a smart discussion with Jeff Sheehan Jeff is a customer experience (CX) practitioner, CX author, and an active member of the global CX community. He is a passionate customer advocate whose work improves operational excellence and…
173: #173: The changing role of HR with Annissa Deshpande, Loglab
Welcome to a special episode of the show brought to you in partnership with Arlington Economic Development, where we discuss issues related to the workforce, the role of place in the future of work, and the role of the creative sector in a larger…
172: #172: Aligning Leadership, HR & DevOps with Duena Blomstron, People Before Tech
Today we’re going to talk about the gap between leadership, HR, and DevOps in many organizations, and how aligning them can bring better results to both the individuals within the organization, as well as the success of the organization as a whole….
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