The Dark Side of Customer Experience with Michael Bartlett – Second Half
The CX Goalkeeper had a smart discussion with Michael Bartlett. Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at…
221: #221: Managing Technical Debt with Imran MacMillan, NTT DATA Services
Today we’re going to talk about technical debt and how companies can manage this as they continue to feel the effects of pressure to continually modernize…
220: #220: High Performance Teams, with John Estafanous, RallyBright
Today we’re going to talk about high performance teams, the business value they create, and how to create these teams. To help me discuss this topic,…
The Dark Side of Customer Experience with Michael Bartlett – First Half
The CX Goalkeeper had a smart discussion with Michael Bartlett. Michael is the creator of the CCXP exam simulator and the director of Experience Innovation at…
219: #219: Lean CX with Robert Dew, CapFeather Global
Today we’re going to talk about Lean Customer Experience and how companies of all sizes can continue to deliver valuable customer experience, regardless of their stage…
218: #218: Business, Customer, and Employee Experience with Leon Gilbert, Unisys
While there is a lot of talk about the importance of customer experience and employee experience, both of these become even more valuable when we consider…
Women in CX: an outstanding highly committed community – E61 with Clare Muscutt
There Are More Male CEOs With The Name “John” Than Women CEOs The CX Goalkeeper had a smart discussion with Clare Muscutt Member-centered community designer, she…
217: #217: Continuous Growth and Career Success with Gina Tokar, Panasonic
Today we’re going to talk about how to utilize a continuous growth mindset in order to achieve career success. To help me discuss this topic, I’d…
