The Customer Experience Paradox: A Prediction for 2023
For a while now, the marketing and advertising world has been grapping with two very important, yet opposing ideas. The first set of ideas is the need for more …
Customers know that you suck with Debbie Levitt
The CX Goalkeeper had the great opportunity to interview Debbie Levitt LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining…
305: #305: Starting and Growing a Business Without Outside Capital with Bryan Clayton of GreenPal
Today we’re going to talk about starting and growing a business without outside capital, and how being customer-driven can help with this approach. To help me discuss this topic, I’d like to welcome Bryan Clayton, CEO and cofounder of GreenPal an…
MarTech: The ROI of personalized experiences: Audience measurements
This article was originally written by Greg Kihlström and posted on Martech.org. Read the full article. This is the first of a three part series on the ROI of …
Hospitality with Alec Dalton
CX Goalkeeper had the great opportunity to interview Alec Dalton LinkedIn Headline: At Your Service … Service Operations Consultant | Best-Selling Author | “Top 20 Hospitality Executives to Watch in 2022” Highlights: 00:00 Game Start 00:36 Alec’s…
303: #303: Scaling startups with Paul Ruppert, Global Point View
Today we’re going to talk about scaling startups and the importance that sales has in that process. To help me discuss this topic, I’d like to welcome Paul Ruppert, CEO, Global Point View, who is the holder of 2 tech patents, and has experience…
302: #302: Authentic personal brands with Jen Dalton, BrandMirror
Today we’re going to talk about creating an authentic personal brand that breaks through and reaches audiences. To help me discuss this topic, I’d like to welcome Jen Dalton, Founder and CEO of BrandMirror. RESOURCES The Agile Brand podcast…
Exploring the Future of Podcasting with Josh Nielsen, Founder & CEO of Zencastr
The following was transcribed from a recent interview on The Agile Brand with Greg Kihlström podcast. Listen to the Episode Prefer to listen? Click play on the video below …
Brand Experience with Deirdre Martin
The CX Goalkeeper had the great opportunity to interview Deirdre Martin LinkedIn Headline: Website & Marketing Strategies that actually work | Clarify your brand’s message | StoryBrand Certified Guide | Customer Experience Coach/Trainer | EQ…
301: #301: Composable Customer Data Platforms with Florian Delval, ActionIQ
Today we’re going to talk about the future of CDPs, and how Composable Customer Data Platforms point a way to how brands can utilize their data in a flexible and sustainable manner. ActionIQ recently put out The Enterprise Guide to Composable CDPs,…
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