374: #374: Customer Lifetime Value and Journey Orchestration with Matthew Egol, JourneySpark Consulting
I’m excited today to be talking with someone who I’ve collaborated on a few articles with amongst other things. We’ve discussed AI, Customer Experience, and Journey…
373: #373: Maximizing business value with FinOps, Part 2, with Kalika Prasad Maheshwari, TEKsystems
I’m excited to introduce part 2 of a special series about how organizations can maximize business value with FinOps in a series brought to you by…
Unleashing Creativity and Innovation: Exploring the Power of Lego Serious Play with Sirte Pihlaja
The CX Goalkeeper had the great opportunity to interview Sirte PihlajaLinkedIn Headline: CEO I CCXP I Trained LEGO® Serious Play® Facilitator I Global #1 BestSelling Author…
372: #372: Maximizing business value with FinOps, Part 1, with Ani Lingutla, TEKsystems
I’m excited to introduce part 1 of a special series about how organizations can maximize business value with FinOps in a series brought to you by…
371: #371: Sustainability as a win-win for customers and the business with Brennan Spellacy, CEO, Patch
Today we’re going to talk about how sustainability is no longer an option for brands, and why this is a benefit for both customers and the…
370: #370: ERP, successful operations and CX with Nick Foy, Silverdale Technology
Today we’re going to talk about enterprise resource planning and how it can drive both internal success as well as successful customer experiences. To help me…
Driving Business Success: The Importance of Employee Experience with Neha Dutta
The CX Goalkeeper had the great opportunity to interview Neha Dutta LinkedIn Headline: Award Winning Transformation Executive I Digital Client Success I Customer Experience I CHIEF…
Fast Company: Aligning marketing operations with your marketing strategy
This article was written by Greg Kihlström for Fast Company Executive Board. When MOps is used effectively, it can provide the structure and governance to ensure…
