Month: May 2023

The state of customer experience is continually changing, as brands increasingly compete based on the experience they can deliver to their customers across channels, and across the customer journey. The winners in this race gain new customers through…

I am here in Durham North Carolina at the 2023 CXPS – that’s Client Experience for Professional Services – Conference. Today we’re going to talk about CX and professional services and some of the unique challenges and opportunities. To help me…

The CX Goalkeeper had the great opportunity to interview Shaun McAndrew LinkedIn Headline: Highlights: 00:00 Game Start 00:34 Shaun’s Introduction 02:50 Shaun’s Value 03:51 B2B satisfaction shocking satisfaction scores 06:49 Customer Centricity in B2B…

In this episode, Adam Chen interviews two change agents at Workforce.com, a leading workforce management software which manages scheduling, time & attendance, and payroll for organizations large and small. We hear two differing perspectives on what…

In this episode, Adam Chen interviews two change agents at Workforce.com, a leading workforce management software which manages scheduling, time & attendance, and payroll for organizations large and small. We hear two differing perspectives on what…

Welcome to a special episode brought to you by RDA and Sitecore. Today we’re going to talk about improving the customer experience that professional services firms deliver and how it can make a meaningful impact on project and business outcomes….

This article was originally written by Greg Kihlström for CMSWire. Read the article in its entirety here. While it would be nice if we could provide every customer with their own personal concierge during the buying and post-purchase journey, for all but a handful of brands that simply isn’t…

This article was written by Greg Kihlström for Indian Management. You can view the article in full here. By focusing on both the needs of your customers, as well as those of your employees, you can ensure that everyone’s best interests are taken into consideration when making decisions or…

If one of your marketing colleagues has said something similar to, “We tried Agile, and it didn’t work,” I have a simple response. If it didn’t work, you weren’t doing it right.

Today we’re going to talk about how AI and automation can help financial organization fight fraud, bias, and create better and safer customer experiences. To help me discuss this topic, I’d like to welcome Joe Robinson, Co-Founder & CEO at…