Month: February 2024

We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia – like my guest today – as well as their customers about where the…

Change is an inevitable part of life. It can be intimidating and uncomfortable, but it is also a catalyst for personal growth and development. Embracing change allows us to step out of our comfort zones, explore new opportunities, and discover our true potential.

Today we’re going to talk about using personalization to create more engaging and inspiring stories for B2B brands. To help me discuss this topic, I’d like to welcome Tiffany Grinstead, Vice President – Personal Lines Marketing at Nationwide Insurance.

Experimentation drives employee engagement by creating a culture of curiosity, empowerment, and continuous learning. When employees are given the opportunity to experiment and contribute their ideas, they feel valued and motivated. They are more likely to be engaged in their work and committed to the success of the organization.

eTail West in Palm Springs, CA is coming up in a few weeks and I’m excited to be attending as well as moderating a panel there. To get ready for the event, I have invited the two event directors here today, and we’re going to talk about some of…

Transform Your Approach to Customer Experience with insights from the forefront of design thinking and innovation in this must-listen episode of the CX Goalkeeper Podcast. Host Gregorio Uglioni welcomes Beppe De Vincenti, a visionary in customer…

One key aspect of good data is investing in first-party data. First-party data refers to customer information collected directly from your own website, app, or other owned channels. It includes data such as customer demographics, behaviors, preferences, and purchase history. Investing in first-party data allows advertisers to have a…

Starting efforts with customer journey orchestration can be a daunting task, but by taking a few key considerations into account, you can set yourself up for success.

Eagle Eye, a leading SaaS business that executes loyalty, personalised promotions and omnichannel marketing solutions for retail, travel and hospitality brands, has launched EagleAI, a modular, customer-centric data science solution powered by AI built specifically for the grocery and retail sectors.

The job market has always been challenging, but recent events, such as the COVID-19 pandemic, have made it even more difficult for businesses to find the right candidates.