Month: July 2024

Customer journey maps drive empathy by providing a holistic view of the customer experience from the customer’s perspective.

CallRail, an AI-powered lead intelligence platform, today announced Convert Assist, a new product that combines generative and conversational AI to bring purposely applied, easy-to-use lead conversion solutions to SMBs.

The CX Goalkeeper Podcast joins the Customer Experience World Games 2024. I have the incredible honor of interviewing captains, vice-captains, judges, and friends of the CXWG 2024. These are short interviews to share outstanding people’s experiences…

Have you ever wondered how digital experience and AI can transform your customer interactions? Andrew Carruthers, CCXP, a senior digital experience leader in the CX area at Cisco Systems, shared insights from this multinational leader’s industry-leading portfolio of technology innovations, including networking, security, collaboration, and cloud management.

Genesys® announced the release of a new research report, “Generational dynamics and the experience economy.” The report delves into the intricate dynamics of four distinct generations — Generation Z, millennials, Generation X and boomers — to help businesses understand the evolving preferences and needs of today’s consumers and workforce.

Many organizations face challenges of misalignment between product and tech organizations that are holding the organization back from greater success.

While we talk about customer experience a lot on this show, today’s focus is going to be a little different than some of our past conversations. Today we’re going to talk about adding science to customer experience programs, and, more specifically the science of CX surveys. To help me…

Welcome to One Amazing About ActionIQ. Today, host Greg Kihlstrom welcomes Jack Cochran, Director of Solution Consulting at ActionIQ to the show and he will be sharing one amazing thing with us today: dynamic media suppressions.

In today’s work environment, financial wellness benefits are increasingly recognized for their role in enhancing employee satisfaction, retention, and productivity. Also, as we delve deeper into the modern workforce’s expectations, …

Continuous skill development through the Dojo model is a powerful approach that organizations can use to transform their learning culture and drive innovation.