Month: May 2025

Joining me today is Vinod Muthukrishnan, VP & COO of Webex Customer Experience at Cisco. Vinod is a leader in the future of customer experience (CX), helping organizations use AI to anticipate customer needs, deliver seamless automation, and create personalized interactions at scale.

ServiceNow opened its annual customer and partner event, Knowledge 2025, by unveiling the new ServiceNow AI Platform to put any AI, any agent, any model to work across the enterprise. This next chapter introduces new innovations across the platform, along with deeper integrations with strategic partners like NVIDIA, Microsoft, Google, and…

Latest version of intelligent data automaton™ platform includes an upgraded user experience, marketplace with preconfigured app connectors, integrations, and APIs, and AI-powered Business Rules, Data Mapping, and Intelligent Document Processing

The quest for personalization at scale has been a focal point for brands seeking to connect authentically with consumers. For decades, marketers have grappled with the challenge of delivering tailored experiences that resonate with diverse audiences. As highlighted in a recent podcast discussion, the advent of generative AI marks…

It takes a lot of public/private partnerships to bring economic stability and growth to a community. Arlington strives to share these partnerships with small businesses that may not otherwise get access to big opportunities. For the second year,…

Is your SMS marketing lacking the engagement that your other channels have? If your brand hasn’t started planning to engage customers with RCS, you might already be falling behind the curve on the next wave of mobile marketing. Welcome to One Amazing About Attentive. Today we’re talking with Karine…

Most brands invest heavily in content creation, but how much of that content actually reaches global audiences in a way that feels authentic? With 94% of B2B buyers saying they are more likely to engage with leadership and conference videos in their…

Retail marketing isn’t just moving fast—it’s accelerating toward something closer to chaos. Consumers scroll, click, and buy across platforms at a pace that outstrips most brands’ ability to plan, let alone personalize. Add in the pressure of AI-driven expectations, the rise of TikTok commerce, and the ever-creeping start to…

This episode is a goldmine for leaders, CX professionals, and anyone working in contact centers. Irina Hollatz, workforce management (WFM) expert and podcast host of “WFM Unfiltered,” shares powerful insights on how workforce management impacts…

AI is no longer just a tool—it’s reshaping business strategy, workforce morale, and even personal productivity. But are executives truly prepared to treat AI as a strategic thought partner, or are they still viewing it as just another tech trend?