Month: January 2026

AI agents support decision-making, handle complex configurations and adaptations, and seek to be interoperable with organizations’ existing enterprise stacks

This article was written by Greg Kihlström for MarTech. Salesforce data shows where AI agents drove growth, conversion and efficiency during the holidays — and what marketers should do next.

New report shows how small glitches and visual mistakes instantly erode digital trust and drive users away

Users of New Relic’s AI-strengthened observability shipped code at an 80% higher frequency on average than non-AI users in 2025 Data from 6.6 million platform users also shows that AI users resolved issues roughly 25% faster than non-AI users New Relic, the Intelligent Observability company, published its 2026 AI…

Agentic AI in marketing is not about “more content with fewer people,” but about how fast you can respond, how relevant you can be, and how safely you can operate across your most important domains. The meaningful frame for executives is simple: focus on a small, governed portfolio of…

For too long, the industry has treated PR as a vanity metric—a way to “sound good” rather than a strategic tool to “do business.” This is a fundamental misunderstanding of market dynamics. PR is not the “after” of business success; it is a critical input.

Constructor, a leading AI-powered search and product discovery platform for enterprise ecommerce companies, today announced it has been named a Customers’ Choice in the 2025 Gartner Peer Insights™ Voice of the Customer for Search and Product Discovery report.

Today, we’re going to talk about the hidden crisis brewing behind the AI revolution: the accountability gap. As companies race to replace roles with autonomous AI agents, a critical question is being ignored: when an agent makes a biased, unethical, or simply wrong decision that harms a customer or…

We spend fortunes meticulously crafting every touchpoint of the customer journey, optimizing for a frictionless, delightful experience. Yet, we often overlook the very first interaction we have with the partners who help us build these experiences: the digital welcome mat we lay out for them.

What if you could have a voice-activated, super intelligent agent that can help you run your business, not just responding to your chats but actually taking action to make your business run smoother? Welcome to One Amazing About Zeta Global. Today we’re talking with Roman Gun, Vice President, Product…