Month: February 2026

Today, we’re going to talk about the next evolution of AI in customer service. As more companies turn to automation to manage scale and efficiency, the real challenge isn’t just implementing a chatbot; it’s ensuring that technology actively solves problems and enhances the customer relationship, rather than just deflecting…

In this episode, Marilyn Suttle shares practical strategies for dealing with tough customers and employees while creating a work environment where everyone thrives. From her groundbreaking book, Who’s Your Gladys?, …

ouGov today released its Best Brand Rankings 2026, revealing the top 50 brands globally and highlighting the companies that consumers rate most highly in the United States and around the world.

Adeptia Automate helps financial services teams move from manual processing to scalable, intelligent data automation

he verdict is in: the campaign-centric, siloed approach to marketing is a strategic dead end. In its place, a new paradigm is emerging—one built on continuous, bi-directional, and adaptive conversations. This isn’t about simply adding a new channel or a chatbot to a landing page. It’s a fundamental rewiring…