By
Trending Posts
S1 | 81: Strategies for making cx your growth engine
You’ve just been hired as the Chief Experience Officer to run a financial services firm.…
The harsh truth about the ROI of CX that nobody talks about
By Mark Slatin If you don’t make the business case for your customer experience initiatives,…
The problem of data sprawl
This article was based on the interview with Sean Falconer from Skyflow by Greg Kihlström,…
Strategic marketplace presence is key for retailers
This article was based on the interview with Todd Walsh by Greg Kihlström, MarTech keynote…
S1 | 10: Thriving among change with Steve Blum, Autodesk
Today we’re going to talk about building a change maker culture and how you can…
The Business Value of First-Party Data Strategies
This article was based on the interview with Heidi Bullock, CMO at Tealium by Greg…
Continuous learning applies to AI, too
This article was based on the interview with Matt Swalley of Omneky by Greg Kihlström,…
Acceleration of AI adoption is pushing retailers to digitize
This article was based on the interview with Kristin Schoenstein and Elizabeth Robillard from eTail…
RRD Print Impact Report for Q1 2024 shows 68% using customer data to personalize print campaigns
A study released by R.R. Donnelley & Sons Company (RRD) reveals that 91% of marketers…