Captions as a Core Strategy: Adapting Advertising for Mainstream Audience Engagement

XR: Captions as a Core Strategy: Adapting Advertising for Mainstream Audience Engagement

May 21, 2026

The XR Global Ad Accessibility Report 2026 highlights this evolution, revealing that advertisers and broadcasters must now view captioning not merely as a compliance requirement, but as a strategic imperative for maximizing audience engagement and advertising effectiveness across all digital environments.

Navigating the Readiness Gap: Strategic Employee Communications for Enterprise Leaders

Gallagher: Navigating the Readiness Gap: Strategic Employee Communications for Enterprise Leaders

May 21, 2026

The Gallagher Employee Communications Report 2026 identifies a widening “Readiness Gap” – a disconnect between an organization’s internal communication capabilities and the demands of its operating environment. This gap hinders strategic clarity, employee engagement, and the ability to mitigate critical business risks.

This week in Marketing Technology, AI, and CX Podcasts

This Week in Marketing Technology, AI, and CX Podcasts | May 21, 2026

May 21, 2026

This week’s lineup of conversations on The Agile Brand with Greg Kihlström centers on a single, urgent question: what does it actually take to operate a modern marketing and CX function when AI is reshaping discovery, execution, organizational structure, and the platform landscape all at once?

iSpot and FuseMedia

Fuse Media Taps iSpot As Official Measurement Provider For Fast And CTV Inventory

May 21, 2026

Partnership Leverages iSpot’s Leading Audience and Outcomes Measurement Solutions In Order To Validate Delivery, and Prove Efficacy Around Fuse Media’s Culture Collective Content 

DocuSign logo

Docusign Unveils AI Assistant and Agents to Power the Next Era of Agreement Work

May 21, 2026

The Intelligent Agreement Management platform helps teams close deals, hire faster, and reduce risk by connecting contract workflows across the business

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | May 21, 2026

May 21, 2026

Yesterday was not a typical news day for marketing technology — it was Google Marketing Live, and the volume and scope of announcements signal a structural shift in how marketing infrastructure is being rebuilt around AI agents. But before Chief Marketing Officers (CMOs) get swept up in the excitement,…

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your Marketing OS Needs a Reboot in the Age of AI with Moburst CEO Gilad Bechar

May 21, 2026

The new central question is no longer “How do we rank?” but “How do we become the definitive answer?” This isn’t a semantic shift—it represents the emergence of a new operating system for marketing, where Generative Engine Optimization (GEO) plays a key role. AI-powered answer engines like ChatGPT, Gemini,…

Moburst CEO Gilad Bechar on winning in the age of AI-driven discovery

Moburst CEO Gilad Bechar on winning in the age of AI-driven discovery

May 20, 2026

Today, we’re going to talk about the significant disruption AI is causing not just to marketing tactics, but to the very foundation of how customers discover and interact with brands. This isn’t about a new channel to manage; it’s about the emergence of a new operating system for marketing,…

Defining the Future of Advertising in AI Assistants: Insights for Enterprise Leaders

Zappi: Defining the Future of Advertising in AI Assistants: Insights for Enterprise Leaders

May 20, 2026

Lines in the Sand, by Zappi Research, surveyed early adopters—the leading edge of consumer behavior—to provide essential guidance for senior marketing and CX leaders. Their findings offer concrete insights into where consumers will and will not accept advertising within these emerging platforms.

Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations

Salesforce: Agentic AI Reaches Tipping Point: Elevating Customer Satisfaction and Reshaping Service Operations

May 20, 2026

New research from Salesforce’s “State of Service: AI Agents Edition” highlights that AI service agents are not merely improving operational efficiency; they are significantly enhancing customer satisfaction. This evolution demands a strategic approach from senior marketing and CX leaders, focusing on governance, data readiness, and workforce adaptation to fully…


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