Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode from: Escaping the Million-Dollar AI Pilot Trap with NiCE CTO Kevin Lee

Aug 17, 2026

The mandate from the C-suite is clear, and it has been for some time: “Do something with AI.” For enterprise marketing leaders, this directive has become a constant hum in the background of every strategic discussion. The most common response, and a logical one at that, is to spin…

Treasure AI Chief Product and Growth Officer Rafael Flores on evolving CDPs to activation platforms

Treasure AI Chief Product and Growth Officer Rafael Flores on evolving CDPs to activation platforms

Aug 16, 2026

In this episode Rafael “Rafa” Flores, Chief Product and Growth Officer at Treasure AI, explains why a company that spent close to fifteen years building customer data infrastructure rebranded from …

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: When the Cheapest Face in Your Ad Doesn’t Exist with Donatas Smailys of Billo

Aug 16, 2026

Donatas Smailys, co-founder and CEO of Billo, a user-generated content platform that turns creator videos into ads for Meta, TikTok, and YouTube Shorts, thinks the ground under that advice is moving. Just not the way the headlines say it is.

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | August 15, 2026

Aug 15, 2026

Martech news for Aug 13-14, 2026: Rival finds 72% of Gen Z punished a brand over AI ads, OtterlyAI ships agent log analytics, Xnurta opens retail media MCP.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode from Ai4: Beyond the Efficiency Mandate: Human Judgment in the AI-Powered Creative Process

Aug 14, 2026

As leaders, we understand that the real challenge isn’t simply adopting the latest generative tool. It’s about integrating this powerful technology with discernment. It’s about drawing a clear, unwavering line between tasks that can be accelerated and decisions that must remain fundamentally human. This is where true agility lies—not…

Yesterday's News - almost-daily marketing technology, AI, CX, and more

Yesterday’s Marketing Technology & AI News | August 14, 2026

Aug 14, 2026

Martech news for August 13, 2026: Mod Op publishes The GEO 50 benchmark, OtterlyAI ships Agent Analytics, DeepLumen hits 1,000 merchants on Agentic Page.

CareFirst CMO Mack McGee on building the total experience across customers and employees

CareFirst CMO Mack McGee on building the total experience across customers and employees

Aug 13, 2026

CareFirst CMO Mack McGee on how Forrester’s top-ranked insurer for Total Experience replaced NPS-only measurement with an operational experience scorecard.

This week in Marketing Technology, AI, and CX Podcasts

This Week in Marketing Technology, AI, and CX Podcasts | August 13, 2026

Aug 13, 2026

Kevin Yang of Front on the coordination tax, Dataiku CMO Mark Abramowitz on proof over vision, Contentful’s Taylor Wagner on AEO, NiCE CTO Kevin Lee on scaling AI pilots, and Big Spaceship CEO Taryn Crouthers on human judgment.

Execution is a given. Explanation isn’t. Martech Futurist | August 13, 2026

Execution is a given. Explanation isn’t. Martech Futurist | August 13, 2026

Aug 13, 2026

Gartner finds 93% of audit teams use AI and 38% have a strategy. HBR names leadership drift. MarTech documents buyers paying for platforms that explain outcomes. Greg Kihlström on why explanation became the scarce good in marketing operations.

Expert Mode - Insights from marketing, AI, and CX pros

Expert Mode: Why Your Mission is Your Most Profitable Asset

Aug 13, 2026

The promise of hyper-personalized campaigns at scale, predictive analytics that feel clairvoyant, and content generation on an unprecedented level is too great to ignore. Yet, in this gold rush for technological advantage, a quiet, nagging question persists: in our pursuit of the perfectly optimized, algorithmically-driven machine, what essential human…

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