The Impact of CX on Business with Petko Tinchev
The CX Goalkeeper had the great pleasure to interview Petko Tinchev from Gemseek Petko Tinchev: CEO at GemSeek | Predicting future behaviour by fusing what customers say and do | CX impact acceleration Highlights: 0:00 Kickoff 0.49 Petko Tinchev’s…
229: #229: Business Growth Through Customer Insights with Darshan Metha, iResearch.com
Today we’re going to talk about the value of customer insights to business growth and how organizations can more easily understand their key audiences. To help me discuss this topic, I’d like to welcome Darshan Mehta, Founder of iResearch.com and…
228: #228: Meaningful Two-Way Customer Relationships, with Matt Gillin, CEO of Relay Network
Today we’re going to talk about the current state of customer engagement, and what organizations can do to improve customer relationships by nurturing meaningful two-way relationships. To help me discuss this topic, I’d like to welcome Matt…
Leadership and Trust with Dr. Brian Harman
The CX Goalkeeper had a smart discussion with Dr. Brian Harman Coaching Executives Into High-Trust Leaders Who Earn 41% More In 3 Months Using The Signature BMH Career & Leadership Accelerator Highlights: 1:30 Brian’s Introduction 4:27 Brian’s…
227: #227: Telling the Story of Innovation, with Jon Ebert, John Deere
Today we’re going to talk about the value of storytelling for brands that continue to evolve as the role of technology continues to grow within even the most established of industries. To help me discuss this topic, I’d like to welcome Jon Ebert,…
226: #226: Winning over CX skeptics, with Sami Nuwar, Medallia
Today we’re going to talk about CX skeptics and how to win them over to adopting customer-centric thinking in a meaningful way. To help me discuss this topic, I’d like to welcome Sami Nuwar, Customer Experience Advisory at Medallia.
CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara
The CX Goalkeeper had a smart discussion with deBBie Akwara deBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and Humanitarian Key topics discussed is the competency framework…
225: #225: Iterating Towards Genius with Mike Zeller, Author of The Genius Within
Today we’re going to talk about iterating towards genius, and how to take steps to determine what you can be truly great at doing. To help me discuss this topic, I’d like to welcome Mike Zeller, author of The Genius Within, Your Natural Pathway to…
224: #224: CX and The Great Resignation with Patty Soltis, Kinetic Edge Consultants
Today we’re going to talk about the connection between employee experience and CX results, and how The Great Resignation is affecting the customer experience.
CX foundation and Leadership with Jeannie Walters
The CX Goalkeeper had a smart discussion with Jeannie Walters Founder and CEO of Experience Investigators, Customer Experience Speaker, Trainer, Podcast Host. In this episode you will learn: – Customer experience is more than a customer journey map or…
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